Basch Helps CIC Announces Temporary Suspension of Digital Services During Essential Security Updates
Basch Helps CIC wishes to inform service users, referral partners, healthcare professionals, and community organisations that a number of our digital systems are temporarily unavailable while our technical team implements critical security patches and system updates.
The maintenance affects our website, referral systems, and warehouse management platform. These updates are being carried out proactively following the identification of security vulnerabilities as part of our ongoing commitment to protecting the information entrusted to us and maintaining the integrity of our services.
During this period, some users may experience difficulties accessing our website, submitting referrals, tracking applications, or contacting us through certain online channels.
Our team is working to complete these updates as quickly and safely as possible, and we currently anticipate that all digital services will be restored by 2:00 PM today.
While systems are temporarily unavailable, we ask for patience and understanding from parents, referrers, donors, volunteers, and partners. Please be assured that restoring services securely remains our highest priority.
Basch Helps CIC takes data protection, cybersecurity, and service continuity seriously. These essential improvements will help strengthen our systems and ensure we can continue to provide safe, reliable support to the families and communities we serve.
We will provide further updates through our social media channels should there be any changes to the expected restoration time.
We apologise for any inconvenience caused and thank our supporters and service users for their continued understanding and patience.
