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Our Policies
Governance, safeguarding and accountability
At Basch Helps CIC, we are committed to delivering safe, ethical, and high‑quality support to families across London.
Our policies provide the framework for how we operate, protect the people we support, and ensure our services are delivered with integrity, fairness, and accountability.
👉 These policies reflect both our legal responsibilities and our commitment to dignity‑led, community‑based support
💛 Our Promise
We are committed to:
- Treating every parent and child with respect and dignity
- Keeping your information safe and confidential
- Providing support fairly and responsibly
- Responding to concerns openly and respectfully
👉 Your safety, trust, and wellbeing are central to everything we do
✅ Plain English Summary
👉 In simple terms:
- We follow UK laws and safeguarding standards
- We protect your data and your safety
- We provide support based on need and availability
- We act fairly, responsibly, and transparently
- We are here to support — not judge
⚖️ Legal & Regulatory Compliance
Basch Helps CIC operates in accordance with applicable UK laws and recognised best practice, including:
- UK GDPR and Data Protection Act 2018
- Equality Act 2010
- Safeguarding legislation and statutory guidance
- Health and Safety regulations
- Charity governance and public benefit principles
👉 We regularly review our policies to ensure ongoing compliance and improvement
🧾 Governance & Accountability
Basch Helps CIC operates with clear governance structures to ensure:
- Responsible decision‑making
- Financial accountability
- Service transparency
- Oversight of volunteers and operations
👉 We are accountable to our stakeholders, funders, and the communities we serve
🌍 Alignment with Best Practice
Our policies align with recognised UK standards for community organisations, including safeguarding and early intervention frameworks.
👉 This ensures that our service remains:
- Safe
- Trusted
- Consistent
- Impact‑driven
⚠️ Limitations of Our Service
Our policies align with recognised UK standards for community organisations, including safeguarding and early intervention frameworks.
👉 This ensures that our service remains:
- Safe
- Trusted
- Consistent
- Impact‑driven
🔄 Policy Review & Updates
All policies are reviewed regularly to ensure:
- Legal compliance
- Operational relevance
- Continued effectiveness
👉 Updated versions will always be published on this page
Our Core Policies
A summary of all our organisational policies
🛡 Safeguarding Adults & Children Policy
Keeping children and families safe
We have a legal and moral duty to safeguard children and vulnerable adults.
- All volunteers are trained in safeguarding
- Safeguarding concerns are taken seriously and acted on
- Clear reporting and escalation procedures are in place
Safeguarding Lead: Natalie Atokpu
Last reviewed: March 2026
👉 We operate a zero‑tolerance approach to harm or abuse
🔐 Privacy & Data Protection Policy
Protecting your personal information
We process personal data lawfully, fairly, and securely.
- Data is collected only where necessary
- Information is securely stored and protected
- Your rights are respected at all times
Last reviewed: March 2026
👉 You have the right to access, update, or request deletion of your data
🤝 Equality, Diversity & Inclusion Policy
Fair and inclusive support for all
We are committed to accessibility and fairness in all services.
👉 We do not discriminate on the basis of:
- Age
- Disability
- Gender reassignment
- Pregnancy or maternity
- Race
- Religion or belief
- Sex
- Sexual orientation
Last reviewed: March 2026
⚖️ Complaints & Feedback Policy
Listening, learning, and improving
We welcome feedback and take all concerns seriously.
- Clear process to raise a complaint
- Timely and fair investigation
- Learning and improvement from feedback
Last reviewed: March 2026
👉 Your feedback helps us improve the support we provide
🙌 Volunteer Policy
Supporting and guiding our volunteer community
Our volunteers are at the heart of what we do.
- Defined roles and responsibilities
- Safeguarding and DBS requirements
- Ongoing training and support
Last reviewed: March 2026
📦 Service Delivery & Eligibility Policy
Fair, consistent, and needs‑based support
Our services are delivered based on:
- Eligibility criteria
- Available resources
- Assessed need
👉 We reserve the right to prioritise support where it is needed most
Last reviewed: March 2026
🧾 Health & Safety Policy
Ensuring safe environments for everyone
We are committed to maintaining safe working practices.
- Risk assessments
- Safe handling and delivery processes
- Protection for staff, volunteers, and families
Last reviewed: March 2026
🚶♀️ Lone Working Policy
At Basch Helps CIC, we recognise that some of our work involves staff and volunteers carrying out duties alone including home visits, deliveries, outreach, and community‑based support.
This policy sets out the measures we have in place to identify, reduce, and manage risks associated with lone working, ensuring the safety and wellbeing of everyone involved.
Last reviewed: March 2026
🔗 Referrals Policy
Ensuring safe, appropriate, and timely support for families
At Basch Helps CIC, referrals play a vital role in helping us identify and support families who may benefit from our services.
This Referrals Policy sets out how referrals are received, assessed, and managed ensuring that support is provided fairly, safely, and in line with our eligibility criteria and safeguarding responsibilities.
👉 Our aim is to ensure that families are supported at the right time, in the right way, and with the appropriate level of care.
Last reviewed: March 2026
⚖️ Conflict of Interest Policy
Acting with integrity, transparency, and accountability
At Basch Helps CIC, we are committed to operating with the highest standards of integrity, fairness, and transparency.
This Conflict of Interest Policy sets out how we identify, disclose, and manage any situations where personal interests could conflict — or be perceived to conflict — with the best interests of the organisation and the families we support.
👉 Our priority is always to ensure that decisions are made solely in the public interest, free from undue influence.
Last reviewed: March 2026
💷 Donation Policy
Transparent, responsible, and impactful use of funds
At Basch Helps CIC, we are committed to ensuring that all donations are handled with the highest levels of integrity, accountability, and transparency.
This Donation Policy outlines how contributions are received, managed, and used to support our work with families and newborns across London.
We ensure:
- Clear oversight of all funds received
- Responsible financial management and record‑keeping
- Monitoring of how funds are utilised
- Regular review of funding allocation
👉 We aim to provide confidence and trust in how donations are used
Last reviewed: March 2026
Support when needed
We will never judge, We will never share information unnecessarily, We will never charge for support
📞 Contact Us About Our Policies
Questions, concerns, or further information
If you have any questions about our policies, would like clarification, or wish to raise a concern, we welcome you to get in touch.
At Basch Helps CIC, we are committed to openness, transparency, and listening and we take all enquiries seriously.
🛡 Raising a Concern or Complaint
If your enquiry relates to:
- Safeguarding
- Data protection
- A complaint or serious concern
👉 Please clearly state this when contacting us so we can respond appropriately and promptly.
All concerns are managed in accordance with our Safeguarding and Complaints & Feedback policies.
❤️ Our Commitment to You
We are committed to:
- Responding in a timely manner
- Treating all enquiries with care and respect
- Acting responsibly and transparently
👉 Your trust matters to us, and your voice helps us improve
Donate Today
Your donation helps ensure babies and toddlers across London have the essential items they need during the most critical stages of early life.
Through AngelBox emergency relief, your support provides practical baby essentials and equipment to families facing financial hardship, rising living costs, and sudden crisis. Every contribution helps reduce immediate pressure on parents, supports early wellbeing, and strengthens outcomes for children at the very start of life — when timely support makes the greatest difference.
