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What We Do
What We Do
Basch Helps delivers a coordinated range of services designed to support families during pregnancy and early parenthood, a time when access to essential items and clear guidance is critical.
This page brings together our core programmes, platforms, and resources in one place, making it easier to understand how support is delivered and how to access it. From AngelBox and application portals to guidance for parents and opportunities to get involved, each section highlights a different part of our work and how it connects within a wider system.
Whether you are a parent looking for support, a professional making a referral, or a partner exploring how to work with us, the sections below will help you quickly find the right pathway and move forward with clarity and confidence.
👶 ✅ ABOUT ANGELBOX
Providing essential baby items to families across London, ensuring every child has a safe and supported start in life. A structured programme delivering targeted, practical support at the moment families need it most.
🔍 What you’ll find
- 📦 Essential baby items
- 🛏️ Safe sleep support
- 🚼 Prams and equipment
- 🧴 Hygiene and care
- 🍼 Feeding essentials
- 📲 Structured delivery system
✅ Benefits
- Removes immediate financial pressure
- Ensures babies have safe, essential items
- Improves parent confidence and readiness
- Delivers support at the most critical time
🔎 Topics to explore
- Support for families during pregnancy and early parenthood
- How AngelBox responds to financial hardship
- What situations qualify for urgent support
- How items improve safety, development, and wellbeing
- The role of AngelBox in early intervention
- How AngelBox fits within wider support systems (NHS, local authorities)
- Real-life challenges families face and how AngelBox addresses them
- The difference between immediate support vs long-term impact
- How AngelBox reduces household pressure beyond baby items
📦 What’s Inside an AngelBox
A clear breakdown of the items that may be included within an AngelBox, helping families and professionals understand the full scope of support. Built around real needs, each item is selected to support safety, care, and early development.
🔍 What you’ll find
- 👕 Clothing and essentials
- 🛏️ Sleep equipment
- 🚼 Travel items
- 🍼 Feeding support
- 🧷 Nappies and consumables
- 🧠 Sensory and development items
✅ Benefits
- Provides clarity on what support includes
- Helps families prepare with confidence
- Demonstrates value and quality of provision
- Supports informed referrals and decisions
🔎 Topics to explore
- Full breakdown of item categories and why each is included
- What is considered “essential” for a newborn
- Safety considerations for key items (sleep, feeding, travel)
- How items support both baby and parent needs
- What determines whether an item is included (tailored approach)
- Balancing quality, practicality, and cost
- Differences between basic provision and comprehensive support
- How contents evolve based on demand and feedback
- Total value of items and real-world savings
📍 Areas We Serve
Find out where AngelBox is currently delivering support across London and how we prioritise high-need areas. Availability is based on funding, demand, and capacity to maintain quality.
🔍 What you’ll find
- 📍 Active boroughs
- 📊 High-need areas
- ⚖️ Availability by location
- 🔄 Service updates
- 📈 Expansion plans
- 📌 Access guidance by area
✅ Benefits
- Helps users check availability instantly
- Reduces unnecessary applications
- Provides clarity on local access
- Shows where support is most needed
🔎 Topics to explore
- How boroughs are selected and prioritised
- The role of demand, funding, and capacity in service delivery
- Differences in availability across locations
- What “active”, “limited”, or “paused” service means
- Expansion strategy and how new areas are added
- Challenges in scaling delivery across London
- How geography affects access to support
- Working with local partners in different boroughs
- Future plans for expanding reach
Providing a simple and transparent way for families and professionals to check the progress of an AngelBox application from submission through to delivery. Designed to remove uncertainty, this page gives clear visibility so users always know what stage their request is at.
🔍 What you’ll find
- 📲 Application status tracking
- ⏳ Progress through each stage
- 📦 Delivery updates
- 📩 Communication notifications
- 📋 Status explanations
- ❓ Support if delays occur
✅ Benefits
- Removes uncertainty during the process
- Keeps families informed at every stage
- Reduces need to chase updates
- Improves trust and transparency
🔎 Topics to explore
- How the tracking system works step by step
- What each status means (submitted, reviewed, approved, delivered)
- Typical timelines and what affects them
- How updates are communicated to users
- What to do if there are delays or changes
- The difference between application progress vs delivery status
- How tracking supports accountability in the system
- Managing expectations during high-demand periods
- How tracking improves the overall user experience
📝 ✅ AngelBox Application (Parent Self‑Referral)
Providing a direct pathway for parents to apply for AngelBox support, ensuring families can access essential items even without a professional referral. Designed to be simple and structured, the application ensures requests are assessed fairly and efficiently.
🔍 What you’ll find
- 👶 Parent application form
- 📋 Required information guidance
- 📲 Clear application steps
- 📊 Submission confirmation
- ❓ Help completing the form
- 📍 Eligibility reminders
✅ Benefits
- Removes barriers to accessing support
- Enables direct access for families in need
- Simplifies the application process
- Ensures fair and structured assessment
🔎 Topics to explore
- AngelBox application form
🤝 ✅ Make a Referral
A structured pathway for professionals to refer families for AngelBox support, ensuring those in need are identified and supported quickly. Designed to be efficient and consistent, the referral process enables accurate assessment and prioritisation.
🔍 What you’ll find
- 📥 Referral submission form
- 📋 Information required for referrals
- 🎯 Priority and urgency guidance
- 📲 Referral tracking
- 🤝 Professional support
- 📊 Clear referral process
✅ Benefits
- Enables faster access to support for families
- Improves accuracy in identifying need
- Reduces delays in the system
- Provides a reliable process for professionals
🔎 Topics to explore
- AngelBox application form
📲 ✅ AngelBox Portal
The portal is designed as a guided, supportive pathway that reduces uncertainty and connects users to the right help at the right time.
🔍 What you’ll find
- 📝 Apply for an AngelBox
- ✅ Eligibility check before applying
- 📲 Full application journey guidance
- 📊 Track your application progress
- 📦 Delivery stage updates
- 💬 Ongoing support and reassurance
✅ Benefits
- Makes the application process simple and clear
- Guides users through each stage step-by-step
- Keeps families informed and reassured
- Connects users to additional support where needed
🔎 Topics to explore
- How the portal guides users from first step to delivery
- Understanding what happens after applying
- Step-by-step application tracking stages
- What information is required to apply
- How eligibility is checked before submission
- What happens if you’re not eligible (alternative support)
- How the system reduces uncertainty for families
- The role of the portal in supporting both parents and professionals
- How the portal provides reassurance during waiting periods
🤝 ✅ Referral Portal
The portal enables referrers to assess suitability, submit referrals, and understand next steps within a clear and guided system
🔍 What you’ll find
- 📥 Structured referral submission process
- ✅ Eligibility checks before referring
- 📋 Required information and guidance
- 🎯 Indicators of strong referrals
- 📊 Tracking and status updates
- 🚨 Safeguarding guidance and escalation advice
✅ Benefits
- Enables timely intervention for families
- Ensures referrals are appropriate and complete
- Improves consistency and fairness in assessment
- Supports professionals with clear guidance
🔎 Topics to explore
- When and why to refer a family for support
- How to assess whether a case is suitable
- What makes a strong and effective referral
- How referrals are prioritised based on need
- What families may receive through support
- How the portal complements statutory services (not replaces them)
- Safeguarding expectations and responsibilities
- What happens after a referral is submitted
- How professionals can track and follow up
✅ Eligibility
The portal enables parents & referrers to assess suitability, and understand next steps within a clear and guided system
🔍 What you’ll find
- 📥 Structured referral submission process
- ✅ Eligibility checks before referring
- 📋 Required information and guidance
- 🎯 Indicators of strong referrals
- 📊 Tracking and status updates
- 🚨 Safeguarding guidance and escalation advice
✅ Benefits
- Enables timely intervention for families
- Ensures referrals are appropriate and complete
- Improves consistency and fairness in assessment
- Supports professionals with clear guidance
🔎 Topics to explore
- Who AngelBox is designed to support and why
- Financial hardship indicators used in assessment
- Priority groups and high-need circumstances
- The importance of early intervention (pregnancy + newborn stage)
- Differences between eligibility and priority
- How referrals vs self-referrals are assessed
- Situations that may fall outside strict criteria but still qualify
- How fairness and consistency are maintained
- Common misconceptions about eligibility
❓ Frequently Asked Questions
Answers to common questions about AngelBox, helping both parents and professionals understand how the service works. Designed to provide quick clarity and reduce uncertainty.
🔍 What you’ll find
- ❓ How to apply
- ⏳ Delivery timelines
- 📦 What’s included
- 📲 Tracking and updates
- 📍 Availability questions
- 🔍 General queries
✅ Benefits
- Provides instant answers to common issues
- Reduces need for direct enquiries
- Improves confidence in the service
- Supports quicker decision-making
🔎 Topics to explore
- How AngelBox works from start to finish
- Application and referral timelines
- What families can expect after applying
- Common concerns about eligibility and availability
- Delivery process and what happens next
- Tracking and communication updates
- What happens if support is delayed or limited
- Clarifying misunderstandings about the service
- Practical answers to real user concerns
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Donate Today
Your donation helps ensure babies and toddlers across London have the essential items they need during the most critical stages of early life.
Through AngelBox emergency relief, your support provides practical baby essentials and equipment to families facing financial hardship, rising living costs, and sudden crisis. Every contribution helps reduce immediate pressure on parents, supports early wellbeing, and strengthens outcomes for children at the very start of life — when timely support makes the greatest difference.
