Donate Today: Escalating costs are severely impacting our ability to perform our duties.
Parent Spaces: Join the discussion on our services, life, children and your experiences with pregnancy and parenthood
We Need You! We need volunteers to help us pack & distribute our AngelBoxes
Angel Our AI Powered Online Helper: Angel is here to answer your questions
WhatsApp To The Rescue:If our switchboard is busy - send us a message on WhatsApp
Breaking News: Read our latest news and announcements
Donate Today: Escalating costs are severely impacting our ability to perform our duties.
Parent Spaces: Join the discussion on our services, life, children and your experiences with pregnancy and parenthood
We Need You! We need volunteers to help us pack & distribute our AngelBoxes
Angel Our AI Powered Online Helper: Angel is here to answer your questions
WhatsApp To The Rescue:If our switchboard is busy - send us a message on WhatsApp
Breaking News: Read our latest news and announcements
We understand that when you’re pregnant, a new parent, or supporting a family in need, you may have lots of questions.
This page is here to give you clear, honest answers about our services, how support works, and what you can expect from Basch Helps.
👉 If you can’t find what you’re looking for, please get in touch — we’re always happy to help.
AngelBox is our flagship emergency relief service, providing brand‑new essential baby items to families during pregnancy or early parenthood.
👉 It is designed to reduce pressure, provide immediate support, and help give babies a safe and supported start in life.
AngelBox is for families who:
Yes.
👉 There is no cost at any stage — application, support, and delivery are completely free.
AngelBox is an early intervention service, meaning:
👉 You don’t need to be in crisis
👉 It’s about preventing situations from escalating
We take your situation into account, but:
👉 Items are needs‑based and not fully custom
👉 We focus on what will be most useful and appropriate
Yes.
👉 Use the Track My AngelBox page to see your status
Each AngelBox includes:
Items may include:
Please check what we offer parents – HERE
Yes.
👉 Every item is brand new, high‑quality, and safety‑checked
No.
👉 Each AngelBox is tailored based on your needs and available items
Equipment is often one of the biggest financial barriers.
👉 Items like carriers, cots, or bottle sterilisers can make a huge difference to:
You can apply:
Yes.
👉 Self‑referrals are accepted and welcomed
You may be asked for:
You maybe asked for other forms of evidence to support your AngelBox application.
If your in a civil-partnership, married or in a relationship, you must declare this in your application form and we will also ask your partner for the same evidence as above, if necessary.
Only if you apply directly.
👉 If required, we may ask for additional information to complete your application
Yes.
👉 All data is handled in line with UK GDPR and confidentiality policies
Your application will go through stages:
Processing times vary depending on demand.
👉 We aim to:
We just need more information to proceed.
👉 It’s a normal step — not a problem with your application
Your application is being assessed by our team.
Yes — if needed for:
Referrals can be made by professionals working with families, including:
👉 We also accept self‑referrals directly from parents where appropriate.
We support families who:
👉 Referrals should be based on identified need and professional judgement
Families may receive:
👉 Support is holistic, not just material
Referrals can be made via:
👉 The process is designed to be simple and accessible.
We may request:
👉 Accurate information helps us provide appropriate support quickly
Yes — wherever possible.
👉 The parent/carer should:
In safeguarding situations, information may be shared in line with statutory guidance.
Safeguarding is central to our work:
👉 We operate a zero‑tolerance approach to harm
Yes.
👉 We regularly signpost families to:
👉 We aim to ensure families receive the right support, even beyond our service
Yes.
👉 We welcome partnerships with:
All referrals are reviewed based on:
👉 Acceptance is not automatic — all decisions are made fairly and consistently.
Once received:
👉 We aim to process referrals as quickly as possible.
Depending on the referral pathway:
👉 We aim to keep communication clear while respecting confidentiality.
Yes, where possible.
👉 For urgent cases:
👉 While we are not an emergency service, we aim to respond quickly where risk is identified.
If we cannot proceed:
👉 We aim to ensure families are still directed to appropriate support
Yes.
👉 Basch Helps complements statutory services by:
All referral data is handled in line with:
👉 Information is:
👉 For professional enquiries:
👉 We’re happy to support you through the referral process.
Your AngelBox will always be:
👉 We will confirm the delivery method with you.
Yes, in most cases.
👉 We may contact you to:
Yes.
👉 You can arrange for someone you trust to receive it, but:
Referrals can be made via:
👉 The process is designed to be simple and accessible.
Delivery times vary depending on:
👉 We aim to deliver as quickly as possible after approval
We try to be flexible where possible, but:
👉 Delivery slots may be limited
👉 We will do our best to accommodate your situation
Yes.
👉 All deliveries are completely free of charge
Currently, our services focus on:
👉 Greater London and surrounding areas
Delivery outside this area is not be available.
Check our areas we serve page to check an updated listing of all the boroughs we’re currently providing the AngelBox service.
You can track the progress of your application and delivery stage via:
Yes — if there is a specific issue:
👉 You can discuss this with our team before or during delivery if possible.
Delivery is usually focused on handover and checking all baby essentials and equipment are correct.
👉 If you need guidance:
Support does not stop.
👉 You can access:
This means:
👉 Your AngelBox has left our base and is on its way to you
👉 You may be contacted shortly before arrival.
If delivery is missed:
👉 Re‑delivery may depend on availability and capacity.
Yes — but you must inform us as soon as possible.
This is only available to parents that have been evicted or the council has moved them to a new sheltered accommodation.
👉 Changes may not be possible once your box is:
Please update us immediately.
👉 This ensures:
Let us know.
👉 This helps us:
If your situation is urgent:
👉 Contact us directly:
👉 We will try to prioritise where possible, but we are not an emergency service.
Yes, in most cases.
👉 Your AngelBox is delivered as a complete package.
If you have concerns:
👉 Contact us and we will review the situation.
This is rare, but if it happens:
👉 Please contact us as soon as possible
👉 We will assess and support where possible
The AngelBox may contain multiple items including equipment.
👉 We recommend:
In some cases, yes.
👉 This depends on location and arrangements.
Yes — due to:
👉 We prioritise based on need.
The Mama Panel is a group of parents with lived experience who help shape and improve Basch Helps services.
👉 It ensures that our support reflects real needs and real experiences.
Parents who:
You may:
👉 Participation is flexible and based on your availability.
No.
👉 Your lived experience as a parent is what matters most.
Participation is voluntary, but contributions may sometimes be recognised depending on the programme.
Yes.
👉 We create a safe, respectful environment where your voice is valued.
A one‑to‑one support service where a trained volunteer offers:
Parents who:
Yes.
👉 All conversations are confidential, within safeguarding boundaries.
You will be matched with a volunteer who will:
This depends on your needs.
👉 Support is flexible and agreed with you.
No.
👉 It is not clinical or therapeutic — it is peer‑style support and listening
Yes.
👉 You are always in control of the support you receive.
A space providing practical guidance and information on:
A space providing practical guidance and information on:
No.
👉 It offers guidance, not clinical care
👉 Always contact NHS services for medical concerns
Topics may include:
Yes.
👉 You can be connected to:
A dedicated one‑to‑one session where you can:
Parents who:
Typically 30–45 minutes
Please update us immediately.
👉 This ensures:
Let us know.
👉 This helps us:
If your situation is urgent:
👉 Contact us directly:
👉 We will try to prioritise where possible, but we are not an emergency service.
You can:
We will:
No.
👉 Just come as you are — we will guide the conversation.
Yes.
👉 Sessions are confidential, within safeguarding requirements.
A support space helping families understand and access:
Parents who:
The hub provides:
Examples include:
That’s completely fine.
👉 We can help you:
Mama Corner is our online community blog, created as a space where parents can:
👉 It’s designed to help parents feel less alone and more supported through shared experiences.
Who is Mama Corner for?
Mama Corner is open to:
👉 Especially those who may be:
Content may include:
👉 Everything is designed to be relatable, practical, and supportive
No.
👉 Mama Corner is a community‑led space, not a clinical or professional advice service.
For medical or specialist advice, we recommend:
Yes.
👉 You can:
👉 Your voice can help someone else feel supported.
No.
👉 You can:
👉 There is no expectation to contribute.
Yes.
👉 We review content to ensure it is:
Mama Corner is a public‑facing blog, but:
👉 We encourage:
In many cases, yes.
👉 You can discuss options with our team when submitting content.
You can share experiences around:
👉 Real, honest experiences are encouraged.
Mama Corner helps by:
Yes.
👉 Through Mama Corner, you can explore and access:
👉 It’s often the first step into wider support
Yes.
👉 All content and access are completely free.
Content is updated regularly based on:
Yes, where appropriate.
👉 Contributions may include:
👉 Content remains aligned with your supportive, accessible tone.
We ask that all content is:
👉 The aim is to create a space where everyone feels safe and welcome
We may:
👉 This ensures the space remains safe and supportive.
Volunteering can involve a range of activities, including:
👉 Roles vary depending on need and availability
No.
👉 You do not need any previous experience — just a willingness to help and support families.
We welcome volunteers who:
👉 Some roles may have age or requirement restrictions.
You can:
👉 Once you apply, we will guide you through the next steps.
Yes.
👉 We aim to offer flexible opportunities so you can:
No.
👉 You can choose how often and how long you volunteer.
Yes, where required.
👉 We provide guidance to ensure you:
Yes.
👉 You will have access to:
Some roles may require a DBS check.
👉 This depends on the level of contact with families or sensitive information.
Yes.
👉 All volunteers are expected to:
Mama Corner helps by:
Volunteering can help you develop:
👉 It’s also a meaningful addition to your CV.
g reassurance
Most volunteering activities are team‑based, but some may involve lone working.
👉 Where this happens:
Volunteering is unpaid.
👉 However, it is:
This depends on the role and arrangements.
👉 Please check with our team for specific roles.
Yes.
👉 We offer opportunities for:
We expect volunteers to:
That’s okay.
👉 We ask that you:
No.
We offer no remote opportunities (e.g. admin or support).
Yes.
👉 We follow:
👉 Your safety is always a priority.
Possibly.
👉 This depends on:
Volunteers play a vital role in:
👉 Every volunteering contribution makes a real difference.
Yes.
👉 Volunteering is completely voluntary, and you can step back at any time.
Yes.
👉 We value our volunteers and recognise their contribution to our work.
Yes.
👉 Volunteering can:
You can donate through:
👉 Donations are quick, secure, and easy to make.
Your donation helps to fund:
👉 Every donation contributes directly to supporting families in need.
All funds are used to:
👉 As a Community Interest Company, all income is reinvested into our work.
Yes.
👉 You can set up recurring donations to provide ongoing support.
Yes.
👉 All donations are processed through secure systems and managed responsibly.
Yes.
👉 You can access donation records and statements through your Donor Dashboard.
Yes.
👉 You may choose to dedicate your donation where applicable.
In some cases, yes.
👉 Please contact us to discuss:
Yes.
👉 Even small contributions help provide:
By supporting Basch Helps, you are:
Basch Helps is a Community Interest Company (CIC).
👉 All funds are reinvested into supporting families and delivering services.
👉 You can contact us via:
We offer flexible partnership opportunities, including:
👉 Partnerships are tailored to align with your organisation’s goals.
Partnering with Basch Helps allows you to:
Yes.
👉 Opportunities include:
Yes.
👉 We welcome:
Absolutely.
👉 We work with you to create an approach that aligns with your:
We can provide:
Yes.
👉 We welcome support from:
👉 Every partnership matters.
Philanthropy involves making a long‑term, strategic contribution to support:
Philanthropy typically involves:
👉 It helps shape and grow services at scale.
You can:
Philanthropy enables:
Yes (where possible).
👉 We can discuss:
Yes.
👉 We aim to provide:
Yes.
👉 Opportunities may include:
Basch Helps CIC is a frontline community organisation supporting families during pregnancy and early parenthood.
👉 We provide practical, emotional, and guidance‑based support to help babies and families get the best possible start in life.
CIC stands for Community Interest Company.
👉 This means:
We work alongside:
👉 Together, we create stronger support pathways for families.
We use:
👉 Support is prioritised for those who need it most.
Yes.
👉 We support families experiencing:
We follow:
👉 Safety is central to everything we do.
We maintain quality through:
Yes.
👉 We welcome all feedback:
We are funded through:
👉 This allows us to keep services free.
We continue to grow and adapt based on:
👉 Expansion is part of our long‑term vision.
You can:
Basch Helps combines:
👉 We focus on early intervention and supporting families before situations become more difficult.
Our mission is to:
👉 Support families at the earliest stage of life — ensuring every baby has a safe, supported start
Our work is built on:
👉 We aim to provide support without judgement.
Families are identified through:
👉 All support is based on need and assessed carefully.
We handle data in line with:
👉 Your information is:
Yes.
👉 Through initiatives like:
👉 This ensures our services reflect real needs.
We take complaints seriously and:
👉 All concerns are handled in line with our policies.
We measure impact through:
👉 Impact is both practical and long‑term.
In some cases, yes.
👉 This may be arranged for:
Currently, our services are focused on:
👉 Greater London and surrounding areas
You can support us by:
Because:
👉 The earliest stage of life is critical
The support we provide helps:
We will never judge, We will never share information unnecessarily, We will never charge for support
info@baschhelps.org
tel: +44 204 558 4457
71-75 Shelton Street, London WC2H 9JQ
👉 There is no such thing as a “silly question” we’re here to help
Your donation helps ensure babies and toddlers across London have the essential items they need during the most critical stages of early life.
Through AngelBox emergency relief, your support provides practical baby essentials and equipment to families facing financial hardship, rising living costs, and sudden crisis. Every contribution helps reduce immediate pressure on parents, supports early wellbeing, and strengthens outcomes for children at the very start of life — when timely support makes the greatest difference.