The NHS App is a free, secure way to access healthcare services and information from your phone, tablet, or computer.
It allows you to manage appointments, view health records, and get important information — all in one place.
At Basch Helps, we know that navigating healthcare can feel overwhelming. The NHS App is designed to make things easier, helping you feel more in control of your health and your child’s care.
What Can You Do on the NHS App?
The NHS App gives you access to a range of services:
Book and Manage Appointments
- Book GP appointments (where available)
- View and manage upcoming appointments
Order Repeat Prescriptions
- Request repeat medication
- Choose a pharmacy for collection or delivery
View Health Records
- See information from your GP record
- Check test results or medical history
Access Services for Your Child
- Depending on your setup, you may be able to view and manage your child’s health information
Check NHS Advice
- Access trusted health information
- Get guidance on symptoms and next steps
What to Expect When Using the App
Using the NHS App is designed to feel:
- Straightforward and easy to use
- Secure and private
- Flexible — available anytime, anywhere
However, availability of features may vary depending on your GP practice.
When the App Can Be Helpful
The NHS App can make things easier by allowing you to:
- Manage appointments without calling the GP
- Access your health information quickly
- Order prescriptions without visiting the surgery
- Stay organised with your family’s healthcare
👉 It can save time and make everyday healthcare more convenient.
Important to Know
-
The NHS App is not for emergencies
-
If you need urgent help:
- Call NHS 111
- Call 999 in an emergency
Support if You Need Help Using It
If you find the app difficult to use:
- Your GP surgery can provide guidance
- You can ask a family member or trusted person for help
- Many pharmacies and community services can offer support
👉 You don’t have to figure it out alone.
How Basch Helps Supports Families Alongside Digital Services
At Basch Helps, we understand that not everyone feels comfortable using digital tools.
We are here to:
- Help explain how services like the NHS App work
- Support you in accessing healthcare in ways that feel right for you
- Ensure you’re not left without support, online or offline
Help others feel confident using the NHS App
Every person’s experience of using the NHS App is different.
You might have:
- Used it to book appointments
- Checked your health records
- Found it helpful — or challenging
- Had questions about how it works
Your experience can help others feel more confident using it.
Why Sharing Matters
By sharing your experience, you can:
- Help others understand how the app works in real life
- Reduce uncertainty around digital healthcare
- Highlight what is helpful — and what could be improved
- Support families who may feel unsure about using it
What You Might Want to Share
You are welcome to share:
- How easy (or difficult) it was to register
- What features you found useful
- Any challenges you experienced
- How it helped you manage your healthcare
- Advice you would give to others
Getting started is simple:
Option 1 – Download on Your Phone or Tablet
- Search for “NHS App” in the Apple App Store or Google Play Store
- Download and install the app
Option 2 – Use It Online
- Visit the NHS App website
- Log in through your browser
Setting Up Your Account
You will need to:
- Create an NHS login
- Provide some personal details
- Confirm your identity (this may include ID checks or linking to your GP record)
👉 This helps keep your information safe and secure.
