Turning lived experience into support for others

At Basch Helps, we believe that some of the most powerful support comes from parents who have been there themselves.

If you’ve received an AngelBox or support from us, your experience can now help shape and support other families across London.

👉 Our Parent Ambassador Programme gives you the opportunity to use your voice to make a difference

💛 What Is a Parent Ambassador?

A Parent Ambassador is someone who:

• Has experienced our services first‑hand
• Understands the challenges of pregnancy, parenting, or financial hardship
• Wants to support and inspire other families

👉 You don’t need any qualifications — just your lived experience and willingness to help others

🌱 Why Become a Parent Ambassador?

Your voice can:

• Help other parents feel less alone
• Encourage families to access support earlier
• Shape how services like AngelBox are delivered
• Influence the type of support offered in your community

👉 Your experience becomes a powerful tool for change

🤝 Ways You Can Get Involved

You can choose what feels right for you — there is no pressure to do everything.

💬 Share Your Story

• Talk about your experience with AngelBox
• Help other parents understand what to expect
• Reassure families who may feel unsure or worried

📝 Give Feedback & Shape Services

• Help us improve what we offer
• Take part in feedback sessions or surveys
• Suggest new ideas based on real needs

🤍 Support Other Parents

• Offer peer‑to‑peer encouragement
• Help reduce stigma around asking for help
• Share advice from your own journey

📢 Raise Awareness

• Help spread the word about support available
• Support community campaigns
• Encourage families to access local services

🌍 Be Part of a Community

• Connect with other parents with shared experiences
• Be part of a safe and supportive network
• Help build stronger communities across London

💛 What Support You’ll Receive

We will support you every step of the way.

As a Parent Ambassador, you will receive:

• Guidance on how to share your experience safely
• Ongoing support from the Basch Helps team
• Opportunities to get involved at your own pace
• A supportive, inclusive environment

👉 You are never expected to share more than you feel comfortable with

🛡 A Safe and Respectful Approach

We understand that your experience may be personal and emotional.

• You are always in control of what you share
• You can remain anonymous if you prefer
• There is no pressure to participate beyond your comfort level
• Your wellbeing always comes first

❤️ Why This Matters

Families often trust other parents more than any service.

👉 When one parent shares their story, it can:

• Give another parent the confidence to seek help
• Break down fear and uncertainty
• Create a stronger, more connected community

🗣 Ready to Get Involved?

If you would like to become a Parent Ambassador or find out more:

👉 Register your interest or speak to our team

At Basch Helps, everything we do is shaped by the families we support.

If you’ve received an AngelBox or support from us, your journey — whether smooth, challenging, or somewhere in between — is incredibly valuable.

👉 You don’t need to be an expert — your lived experience is your expertise

🌱 Why Your Voice Matters

Families are at the heart of everything we do.

By sharing your experience, you can help us:

• Improve how we deliver AngelBox and our wider support
• Understand what families truly need
• Reach parents who may feel unsure about asking for help
• Build a service that reflects real life challenges

👉 Your voice helps us move from supporting families → being shaped by families

💬 Ways You Can Support Us

1. Share Your Experience

Tell us about:

• Your application journey
• How you felt during the assessment process
• The support you received
• What made a difference for you and your baby

👉 This helps other parents feel reassured and more confident to reach out

2. Give Feedback

Your feedback helps improve our service:

• What worked well
• What could have been better
• What would have helped you more

👉 Honest feedback helps us grow and support families better

3. Suggest Improvements

You can help shape future AngelBoxes and support:

• Suggest baby essentials or equipment
• Share ideas based on your experience
• Highlight gaps or unmet needs

👉 Many of the items we now provide have come directly from parent suggestions

4. Support Other Parents

Your story can:

• Reassure a parent who feels unsure or anxious
• Reduce stigma around asking for help
• Encourage someone to take that first step

👉 Sometimes hearing from another parent makes all the difference

5. Be Part of Our Community

You may choose to:

• Share your story publicly (if comfortable)
• Take part in future feedback groups
• Help shape services through lived experience insights

👉 This helps us build a stronger, more connected support network across London

💛 A Service Built on Trust and Understanding

We understand that your experience may have been:

• Emotional
• Personal
• Challenging at times

👉 You are always in control of what you choose to share

• You can share anonymously
• There is no pressure to share
• All feedback is treated with care and respect

❤️ A Final Note

If AngelBox or our support helped you at a difficult time:

👉 Your voice now has the power to help another family through theirs