Help other families choose the right care

You might want to share:

• Why you decided to go to urgent care
• What your experience was like
• How quickly you were seen
• What treatment or advice you received

Why Sharing Matters

Your experience can:

• Help others understand when to use urgent care
• Reduce confusion and stress
• Encourage faster help‑seeking
• Support informed decisions

A Safe and Respectful Space

• You can share anonymously
• Your experience will be treated with care and respect
• There is no pressure to share

👉 Share your experience and support another family

Understanding when urgent care is the right choice

👶 Scenario 1: Child With a Fever

“My child had a high temperature but was still alert.”

👉 Action: Visited urgent care
Outcome: Assessed and treated, advice given

💬 Why it matters: Urgent but not emergency cases are ideal for urgent care

🩹 Scenario 2: Sprained Ankle

“I twisted my ankle and couldn’t walk properly.”

👉 Action: Went to urgent care
Outcome: Checked, treated, and advised on recovery

💬 Why it matters: Minor injuries can be treated quickly outside A&E

🤱 Scenario 3: Infection Concern After Birth

“I had pain and suspected an infection.”

👉 Action: Visited urgent care
Outcome: Treated and given follow‑up advice

💬 Why it matters: Early treatment prevents complications

👶 Scenario 4: Persistent Vomiting

“My baby was being sick and couldn’t keep food down.”

👉 Action: Went to urgent care
Outcome: Assessed and monitored

💬 Why it matters: Urgent symptoms need timely assessment

✅ 1. Walk‑In or Referral

• You may walk in or be referred by NHS 111
• Some centres offer booked slots via 111

✅ 2. Triage (Initial Assessment)

• A healthcare professional will assess your condition
• More urgent cases are prioritised

✅ 3. Waiting Time

• Usually shorter than A&E
• Depends on how busy the service is

✅ 4. Treatment

You may:

• Be examined
• Receive treatment
• Be prescribed medication
• Get advice on managing your condition

✅ 5. Next Steps

You may:

• Be sent home with advice
• Be referred to your GP
• Be referred to hospital if needed

✅ Possible Outcomes

After visiting urgent care:

• 🩺 Treatment for illness or injury
• 💊 Prescription or medication advice
• 📋 Referral to GP or specialist
• 🏥 Escalation to A&E if required

👉 The aim is to provide quick, effective care in the right setting

You should consider urgent care if you need quick treatment for:

🩹 Minor Injuries

• Sprains and strains
• Minor burns or scalds
• Minor fractures or suspected broken bones
• Cuts that may need stitches

🦟 Illnesses That Need Same‑Day Attention

• Fever or infections
• Vomiting or diarrhoea
• Skin infections or rashes
• Ear, nose, or throat infections

👶 For Babies & Children

• High temperature (but responsive)
• Minor injuries
• Persistent symptoms needing assessment

🤱 Pregnancy & Post‑Birth Concerns

• Mild to moderate symptoms
• Infections or pain that need checking
• Concerns that feel urgent but not emergency

👉 If you are unsure, you can call NHS 111 first for advice

Sometimes you need medical help quickly, but it’s not serious enough for A&E or an emergency call.

Urgent Care Clinics (also called Urgent Treatment Centres) are designed for situations like this.

👉 They provide fast, professional care for a range of illnesses and injuries that need attention the same day.

At Basch Helps, we want families to feel confident in knowing:

👉 When an urgent care clinic is the right place to go — and what to expect when you get there

💛 What Is an Urgent Treatment Centre?

Urgent Care Clinics offer:

• Treatment for urgent but not life‑threatening conditions
• Access to trained healthcare professionals
• Care without needing an appointment (in many cases)

👉 Often available:

• Evenings and weekends
• When GP surgeries are closed
• As an alternative to A&E

⚖️ Urgent Care vs A&E (Quick Guide)

• 🏥 Urgent care → urgent but not life‑threatening
• 🚨 A&E → serious or severe conditions
• 📞 999 → immediate life‑threatening emergencies

👉 Urgent care helps reduce pressure on A&E and gets you seen quicker

👶 For Parents & Families

Urgent care can be especially helpful if:

• Your child is unwell but stable
• You need reassurance quickly
• GP appointments are not available

👉 It gives you fast access to care without going straight to A&E

💛 A Reassuring Message

Many parents feel unsure about where to go.

👉 If your situation:

• Needs attention today
• Feels urgent but not severe

➡️ Urgent care is often the right place

❤️ How Basch Helps Can Support You

We understand that deciding where to go can be stressful.

We can:

• Help you understand your options
• Signpost you to the right services
• Offer emotional support during difficult situations
• Support you after your healthcare experience

👉 You don’t have to navigate this alone