Help us improve and grow the AngelBox service

If you have received an AngelBox or supported someone who has, your experience matters.

You might want to share:

• What support made the biggest difference
• What you found helpful
• What could have been improved
• What families need most right now

Why Your Voice Matters

Your feedback helps us:

• Improve the service for future families
• Better understand real needs
• Deliver more targeted and effective support
• Build a stronger, community‑led approach

👉 Share your experience and help shape the future of AngelBox

AngelBox has already become a lifeline for many families, providing essential items and support at critical moments — especially for expectant mothers, single parents, and families facing financial hardship.

At Basch Helps, we are committed to continuously improving and evolving our services to meet the growing needs of our communities.

👉 This section explores how AngelBox can continue to grow — ensuring it remains responsive, impactful, and accessible for families across London.

💛 Why Continued Development Matters

The cost‑of‑living crisis, housing pressures, and rising inequality mean that many families are:

• Reaching crisis points more quickly
• Struggling for longer periods
• Facing multiple overlapping challenges (financial, emotional, health)

👉 This means support services like AngelBox must be:

• Faster
• More targeted
• More connected

🚀 Service Improvement Suggestions

1. Earlier Intervention Support

What this means

Providing support before families reach crisis point

How this could work

• Referrals from midwives and health visitors earlier in pregnancy
• “Pre‑baby” AngelBoxes for expectant mothers
• Support triggered by early signs of financial hardship

👉 Impact: Prevents escalation and reduces emergency situations

2. Tiered AngelBox Support Levels

What this means

Creating different types of boxes depending on need

Examples

• Emergency Box (urgent essentials)
• Pregnancy Support Box (pre‑birth support)
• Early Years Box (0–2)
• Crisis Recovery Box (longer‑term stabilisation support)

👉 Impact: More personalised and effective support for families

3. Integrated Signposting & Navigation Support

What this means

Ensuring every AngelBox connects families to wider support

How this could work

• Include a “Support Guide” leaflet inside every box

• QR codes linking to:

  • Borough support pages
  • NHS services
  • Cost of Living Hub

• Follow‑up check‑ins with families

👉 Impact: Moves families from crisis → stability → independence

4. Faster Access Pathways

What this means

Improving how quickly families receive support

How this could work

• Direct referral routes from:

  • NHS (midwives, health visitors)
  • Schools and Family Hubs
  • Local councils

• “Fast‑track” process for urgent cases

👉 Impact: Reduces waiting time during critical moments

5. Emotional Support Integration

What this means

Recognising that families often need more than physical items

How this could work

• Automatic offer of befriending support after receiving an AngelBox
• Signposting to mental health and wellbeing services
• Parenting and wellbeing check‑ins

👉 Impact: Supports both practical and emotional wellbeing

6. Community Partnerships & Local Delivery

What this means

Strengthening partnerships across London boroughs

How this could work

• Work with Family Hubs, councils, NHS teams
• Local distribution points (community centres, GP surgeries)
• Borough‑specific AngelBox adaptations

👉 Impact: Makes support more accessible and locally relevant

7. Lived Experience Feedback Loop

What this means

Using real voices to improve the service

How this could work

• Collect feedback after each AngelBox delivery
• Build a parent advisory group
• Use insights to refine contents and delivery

👉 Impact: Keeps the service responsive, trusted, and community‑led

8. Digital Access & Awareness

What this means

Making AngelBox easier to access and understand

How this could work

• Clear online referral process

• Integration with the Cost of Living Hub

• Awareness campaigns targeting:

  • Expectant mothers
  • Single parents
  • High‑need boroughs

👉 Impact: Ensures families who need help know it exists and can access it easily

🌱 How These Improvements Strengthen AngelBox

By developing AngelBox in these ways, the service can:

• Reach families earlier and more effectively
• Provide more personalised support
• Reduce pressure on crisis services
• Improve long‑term outcomes for children and families
• Build stronger connections between health, community, and council support

❤️ Our Commitment

At Basch Helps, AngelBox is more than a service — it is part of a wider mission to ensure:

👉 No parent feels unsupported
👉 No child goes without essentials
👉 No family has to struggle alone