The NHS App

The NHS App is a free, secure way to access healthcare services and information from your phone, tablet, or computer.

It allows you to manage appointments, view health records, and get important information — all in one place.

At Basch Helps, we know that navigating healthcare can feel overwhelming. The NHS App is designed to make things easier, helping you feel more in control of your health and your child’s care.

What Can You Do on the NHS App?

The NHS App gives you access to a range of services:

Book and Manage Appointments

• Book GP appointments (where available)
• View and manage upcoming appointments

Order Repeat Prescriptions

• Request repeat medication
• Choose a pharmacy for collection or delivery

View Health Records

• See information from your GP record
• Check test results or medical history

Access Services for Your Child

• Depending on your setup, you may be able to view and manage your child’s health information

Check NHS Advice

• Access trusted health information
• Get guidance on symptoms and next steps

What to Expect When Using the App

Using the NHS App is designed to feel:

• Straightforward and easy to use
• Secure and private
• Flexible — available anytime, anywhere

However, availability of features may vary depending on your GP practice.

When the App Can Be Helpful

The NHS App can make things easier by allowing you to:

• Manage appointments without calling the GP
• Access your health information quickly
• Order prescriptions without visiting the surgery
• Stay organised with your family’s healthcare

👉 It can save time and make everyday healthcare more convenient.

Important to Know

• The NHS App is not for emergencies

• If you need urgent help:

  • Call NHS 111
  • Call 999 in an emergency

Support if You Need Help Using It

If you find the app difficult to use:

• Your GP surgery can provide guidance
• You can ask a family member or trusted person for help
• Many pharmacies and community services can offer support

👉 You don’t have to figure it out alone.

How Basch Helps Supports Families Alongside Digital Services

At Basch Helps, we understand that not everyone feels comfortable using digital tools.

We are here to:

• Help explain how services like the NHS App work
• Support you in accessing healthcare in ways that feel right for you
• Ensure you’re not left without support, online or offline