The Cost of Living crisis has caused an 80% increase in demand for our AngelBox service as more and more families are impacted by higher costs as such we’ve had to adapt new switchboard hours and extend our delivery timetable to meet the current influx of requests for supporting London newborns.
Our switchboard has shifted by 30 mins and will open the lines automatically at 10am to give the senior team and volunteers a chance to be briefed on the days activities, we have also in the process of training new voluntary assessors to speed up our AngelBox assessment process and the time it takes to call you our families we support. We have also decided to close our lines on the weekend to get our whole team out on more deliveries.
We’ve also had to increase our delivery hours in certain London boroughs to meet our delivery targets and therefore in the boroughs stated below please support us by accepting your newborn’s emergency relief much later in the evening. Ideally we would all like to be home enjoying a brew but our volunteers want to go the extra mile to ensure our beneficiaries get their baby essentials sooner rather than later.
Updated Switchboard hours:
Monday to Friday: 10:00 to 17:30
Saturday: 10:00 to 13:00
Updated AngelBox delivery hours for the boroughs of Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Hounslow, Royal Borough of Kensington & Chelsea & Westminster:
Monday to Saturday: 10:00 to 23:00
Sunday: 10:00 to 21:00
All other borough delivery times will remain unaffected.
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