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Referrals Portal
Referrals Portal
The Referral Portal provides a structured and efficient pathway for professionals to refer families who may benefit from AngelBox support.
We understand the importance of timely intervention, and this portal has been designed to make the referral process clear, consistent, and responsive. By guiding you through a short eligibility check and referral pathway, we help ensure families are connected to the right support as quickly as possible.
Whether you are working in healthcare, local authority services, or the voluntary sector, the portal supports you in assessing suitability, submitting referrals, and understanding the next steps.
If a referral is not appropriate, we will also guide you towards alternative support pathways to ensure families are not left without help.
💛 A Shared Approach to Support
We understand that professionals are often the first to recognise when a family may need additional support.
Through the Referrals Portal, we aim to:
- Provide a simple, accessible referral process
- Ensure timely and appropriate support
- Work collaboratively alongside existing services
- Deliver support that is dignity‑led, safe, and effective
👉 We complement — not replace — statutory services
✅ Before You Refer
To ensure referrals are appropriate and processed efficiently, please check:
- The family meets our eligibility criteria
- Information provided is accurate and complete
- Consent has been obtained (where appropriate)
- The referral is suitable for community‑based, non‑clinical support
👉 We encourage referrals early, before challenges escalate.
👶 What Families May Receive
Depending on need and availability, referred families may access:
- 🎁 AngelBox (emergency baby essentials)
- 🧷 1 month supply of nappies
- 👶 Up to 65 essential baby items
- 🛏 Baby equipment (where appropriate)
- 🤍 Befriending (emotional support)
- 🩺 AngelBox Surgery (guidance sessions)
- 💬 Ongoing access to support services
👉 Support is always tailored and based on individual circumstances
📊 Track Your Application
Stay informed at every stage
Once you’ve applied, you can track your application through each step:
- 📩 Application received
- 🔍 Under review
- 📄 More evidence required (if needed)
- ✅ Approved
- 📦 Being prepared
- 🚚 Out for delivery
- ✅ Delivered
👉 You’ll always know where you are in the process
🛡 IMPORTANT SAFEGUARDING NOTE
If there is immediate risk to:
- Parent
- Baby
- Household
👉 Contact statutory services immediately (NHS / Social Services / Emergency services)
Basch Helps is: 👉 NOT an emergency service
💛 GOOD REFERRAL INDICATORS
A strong referral typically includes:
✅ Clear financial need
✅ Limited support network
✅ Pregnancy or early parenthood stage
✅ Risk of escalating pressure
✅ Professional concern about stability
⚠️ WHEN NOT TO REFER
Avoid referrals where:
- Criteria clearly not met
- No identifiable need
- Service is not appropriate
- Alternative statutory support is more suitable
⚠️ Important Eligibility Information
To align with our funding and service criteria, we are currently unable to accept referrals where:
- The applicant or their partner is on a Student Visa
- The applicant or their partner is on a Spouse/Partner Visa
- The applicant or their partner is a Company Director
- The household income exceeds £10,500 per annum
👉 These criteria ensure support is directed to those most aligned with funding requirements.
Referral Eligibility Checker
Check if a Referral is Suitable
Quickly assess whether a family may be eligible for AngelBox support
Use our guided eligibility checker to determine if a referral is likely to meet the criteria before submitting.
The process takes less than a minute, helping ensure families are directed to the most appropriate support without delay.
Ready to Apply for Support?
Start Your Application
Submit a referral for a family who may benefit from AngelBox support
If you have already assessed that a referral is appropriate, you can now proceed to complete the referral form.
The process is straightforward and designed to help you provide the essential information needed to ensure the referral can be reviewed efficiently.
What to Expect
- A clear and structured referral form
- Simple, step-by-step questions
- The ability to complete the form in one session
- Guidance throughout the process
What Happens Next
- Your referral will be reviewed by our team
- We may contact you if further information is required
- The family will be assessed against eligibility criteria
- You will be informed of the outcome and next steps
👉 Proceed to submit your referral and help connect families to the support they need.
Nappies Available
Brands:
Pampers, Rascals
Nappy Sizes:
Premature, Size 1, Size 2, Size 3, Size 4
What You Get:
2 packs or boxes - minimum 144 nappies
Baby Wipes Available
Brands:
Pampers, Huggies
Wipes Sizes:
64 pack, 72 pack
What You Get:
Box of 6 or 10
Clothing Available
Brands:
George by Asda, Primark, Tesco, Other
Sizes Available:
0-3m, 3-6m, 3-6m
Types Available:
All clothing is 100% cotton
3 pack, 5 pack or 10 pack
Outfits vary
What You Get:
1 x pack of sleepsuits
1 x pack of bodysuits
1 x outfit
Winter clothing only available from October to February
Blanket Available
Brands:
Asda, IKEA, John Lewis, Other
Types Available:
Winter Blanket or Shawl
Either Poly-cotton blend or 100% Cotton
What You Get:
1 x Blanket
Changing Mat Available
Brands:
RedKite, IKEA, John Lewis, Other
Types Available:
One Piece or Folding
What You Get:
1 x Changing Mat or Changing Bag with folding mat
Changing Mats are only provided on request
BathWare Available
Brands:
Asda, Primark, Tesco, IKEA, John Lewis, Other
Types Available:
Towel: One Size - 100% Cotton
Sponge: Sensitive Skin
What You Get:
1 x Hooded Towel
2 x Baby Sponge
Bath tub on request
Toiletries Available
Brands:
J&J, Sanex, Dove, Aveeno, Cetraben
Types Available:
500ml or bigger
What You Get:
1 x Baby Shampoo
1 x Baby Wash
1 x Baby Lotion
Milk Formula Available
Brands:
Aptamil, Cow & Gate, SMA Little Steps, Bonya by Kendamil
Types Available:
First Infant, Follow On
Sizes Available:
700ml, 800ml or 1kg
What You Get:
2 x Milk Formula Tubs of your choice
Breast Pumps Available
Brands:
Lansinoh, Medela, Tommee Tippee, Boots, Other
Types Available:
Manual Only
What You Get:
1 x Manual Breast Pump
Bottles Available
Brands:
Tommee Tippee, NUKS, MAM, Lansinoh,
Types Available:
150ml or 260ml bottles
What You Get:
2 or 3 bottle pack
What We Offer
Newborn 0-6 Months
Our 0–6 months support is designed to provide essential, early-stage assistance to families during pregnancy and the first months of a baby’s life.
We recognise this is a time where the right support can make a meaningful difference — helping parents navigate both the practical and emotional challenges of early parenthood with confidence.
What We Offer
- Essential AngelBox support packages tailored for early needs
- Practical items to support baby care and day-to-day parenting
- Guidance to help parents adjust during pregnancy and early months
- Access to wellbeing support and trusted advice
- Early intervention to help prevent challenges becoming overwhelming
Nappies Available
Brands:
Pampers, Rascals
Nappy Sizes:
Size 4, Size 5, Size 6, Size 7
What You Get:
2 packs or boxes - minimum 144 nappies
Pull-Up Nappies on request
Baby Wipes Available
Brands:
Pampers, Huggies
Wipes Sizes:
64 pack, 72 pack
What You Get:
Box of 6 or 10
Clothing Available
Brands:
George by Asda, Primark, Tesco, Other
Sizes Available:
3-6m, 6-9m, 9-12m, 12-18m, 18-24m
Types Available:
All clothing is 100% cotton
3 pack, 5 pack or 10 pack
Outfits vary
What You Get:
1 x pack of sleepsuits
1 x pack of bodysuits
1 x outfit
Winter clothing only available from October to February
Blanket Available
Brands:
Asda, IKEA, John Lewis, Other
Types Available:
Winter Blanket or Shawl
Either Poly-cotton blend or 100% Cotton
What You Get:
1 x Blanket
Changing Mat Available
Brands:
RedKite, IKEA, John Lewis, Other
Types Available:
One Piece or Folding
What You Get:
1 x Changing Mat or Changing Bag with folding mat
Changing Mats are only provided on request
BathWare Available
Brands:
Asda, Primark, Tesco, IKEA, John Lewis, Other
Types Available:
Towel: One Size - 100% Cotton
Sponge: Sensitive Skin
What You Get:
1 x Hooded Towel
2 x Baby Sponge
Bath tub on request
Toiletries Available
Brands:
J&J, Sanex, Dove, Aveeno, Cetraben
Types Available:
500ml or bigger
What You Get:
1 x Baby Shampoo
1 x Baby Wash
1 x Baby Lotion
Milk Formula Available
Brands:
Aptamil, Cow & Gate, SMA Little Steps, Bonya by Kendamil
Types Available:
Follow On, Growing Up
Sizes Available:
700ml, 800ml or 1kg
What You Get:
2 x Milk Formula Tubs of your choice
Food Jars Available
Brands:
Cow & Gate, Hipp, Heinz
Types Available:
Food Jars, Powdered
Standard Size
What You Get:
15 x Food Jars
Porridges Available
Brands:
Cow & Gate, Heinz, Cerelac
Types Available:
Various Sizes
What You Get:
2 x Fruit Pots 3 pack
2 x porridge tubs
Baby Meals Available
Brands:
Cow & Gate, Heinz, Cerelac, Aisha, Other
Types Available:
Normal, Vegan, Halal, Kosher
What You Get:
10 x Ready Meals
2 x porridge tubs
Bottles Available
Brands:
Tommee Tippee, NUKS, MAM, Lansinoh,
Types Available:
260ml bottles
What You Get:
2 or 3 bottle pack
Bottle Teats Available
Brands:
Tommee Tippee, NUKS, MAM, Lansinoh,
Types Available:
Different Sizes
What You Get:
Twin Pack
Feeding Aids Available
Brands:
Tommee Tippee, IKEA, Boots, Other
Types Available:
Different Sizes
What You Get:
1 x Sippy Cups
5 x Plates
5 x Bowls
1 x Cutlery Set
1 x Plastic bib or cotton bib set
What We Offer
Toddler 6-18 Months
Our 6–18 months support is designed to provide continued guidance, reassurance, and practical help as your baby grows into early toddlerhood.
As your child develops, new challenges, milestones, and questions naturally arise. Our support evolves alongside families, helping parents navigate these changes with confidence, while maintaining stability, wellbeing, and a strong foundation for long-term development.
What We Offer
- Ongoing practical support as your baby’s needs change and develop
- Guidance on key developmental milestones and early learning
- Support with routines, feeding transitions, and daily care
- Advice on managing behaviour, independence, and communication
- Continued wellbeing support for parents and caregivers
- Access to trusted guidance, resources, and local support pathways
Baby Equipment
Essential & Practical
We provide access to essential baby equipment and practical items to help families prepare for and care for their baby safely and confidently.
Our support focuses on ensuring that parents have the basics they need during pregnancy and early parenthood, helping to reduce stress and remove barriers to providing day‑to‑day care.
Quick Links
A summary of all our relevant pages to help you decide if our emergency relief package is right for your newborn
AngelBox Service Status
View real-time information on where AngelBox services are currently delivered, levels of demand across boroughs, and where support is most needed.
What You’ll Find
- Live overview of borough coverage
- Families supported and referral activity
- Current waitlist and demand levels
- Areas requiring additional funding
Who We Are
Learn more about Basch Helps CIC, our mission, and the work we do to support families through early intervention and community-led care.
What You’ll Find
- Our mission and values
- Our approach to early support
- Who we work with
- Our impact across communities
About AngelBox
Discover what the AngelBox is, how it supports families, and why early intervention can make a meaningful difference.
What You’ll Find
- What’s included in an AngelBox
- Who it is designed for
- How AngelBox supports families
- Why early support matters
Areas We Serve
Explore where we currently deliver services, check availability in your borough, and find out how to access support near you.
What You’ll Find
- Interactive London borough map
- Live service availability
- Local support information
- Guidance if services are not available
Eligibilty Information
Check whether you may be eligible for AngelBox support through a quick and simple guided tool.
What You’ll Find
- Parent eligibility checker
- Referral decision tool for professionals
- Clear next steps based on your outcome
- Guidance even if not eligible
What We Offer
Explore the full range of support available through Basch Helps, from AngelBox packages to wellbeing support and guidance.
What You’ll Find
- AngelBox support packages
- Parent wellbeing guidance
- Referral support pathways
- Community and advisory resources
Track Your AngelBox
Stay updated on the progress of your AngelBox application or referral and see where you are in the process.
What You’ll Find
- Application status updates
- Referral progress tracking
- Next steps and timelines
- Contact support if needed
AngelBox FAQs
Find answers to common questions about eligibility, referrals, delivery, and support.
What You’ll Find
- Eligibility questions
- Application and referral process
- Delivery and timelines
- General support information
Our Policies
Access important information about how we operate, including safeguarding, data protection, and service policies.
What You’ll Find
- Safeguarding policies
- Privacy and data protection
- Service terms and conditions
- Organisational guidelines
Support when needed
We will never judge, We will never share information unnecessarily, We will never charge for support
📞 Need Guidance Before Referring?
If you are unsure whether a referral is suitable:
- 💬 WhatsApp Live Chat
- 📞 Call our switchboard
- 📧 Contact our referral team
🤝 Working With Basch Helps
We aim to:
- Respond as quickly as possible
- Communicate clearly where appropriate
- Deliver safe, consistent, and fair support
- Work collaboratively with professionals
👉 We value your role in identifying and supporting families
Donate Today
Your donation helps ensure babies and toddlers across London have the essential items they need during the most critical stages of early life.
Through AngelBox emergency relief, your support provides practical baby essentials and equipment to families facing financial hardship, rising living costs, and sudden crisis. Every contribution helps reduce immediate pressure on parents, supports early wellbeing, and strengthens outcomes for children at the very start of life — when timely support makes the greatest difference.
