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Home Blog Service Updates

New Phone Options

Service Updates

New Phone Options

09/04/2024 /Posted byBasch Helps

As part of our recent transformation, our phone system needed an overhaul and we’re now pleased to inform you that it’s now complete.

Our new phone system is more accessible and now includes voice prompts for individuals to navigate the menu and many other new features including uptodate announcements.

Although our main phone numbers remain the same, our menu options are now borough based:

When dialling 0204 551 8540, the following new options are available:

Option 1 – The Brent Team – Dedicated menu for parents & referrers.

Option 2 – The Camden & Islington Team

Option 3 – The Ealing Team – Dedicated menu for parents & referrers.

Option 4 – Hammersmith & Fulham – Dedicated menu for parents & referrers.

Option 5 – Hillingdon & Hounslow – Dedicated menu for parents & referrers.

Option 6 – Kensington & Chelsea – Dedicated menu for parents & referrers.

Option 7 – Westminster – Dedicated menu for parents & referrers.

Option 8 – All other boroughs – Announcement

Option 9 – NHS – Dedicated menu for referrers & partners.

Option * – Parent Support

Option # – Head Office

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