Sometimes, a situation is serious enough that you need to be seen urgently in hospital, but may not always require calling 999.

Accident & Emergency (A&E) departments are there to provide immediate medical care for serious injuries and urgent health concerns.

At Basch Helps, we want families to feel confident in knowing:

👉 When A&E is the right place to go — and what to expect when you arrive

💛 What Is A&E?

A&E (Accident & Emergency) is a hospital service that provides:

• Urgent medical treatment
• Emergency care for serious conditions
• Assessment by doctors, nurses, and specialists

👉 Open 24 hours a day, 7 days a week

⚖️ A&E vs 999 (Quick Reminder)

• 🚑 Immediately life‑threatening? → Call 999
• 🏥 Serious but stable? → Go to A&E
• 📞 Unsure? → Call 111 first

👶 For Parents & Families

Deciding to go to A&E with a baby or child can feel stressful.

👉 Trust your instincts if:

• Your child seems very unwell
• Symptoms are worsening
• Something doesn’t feel right

You will never be judged for seeking help

💛 A Reassuring Message

Many parents worry about:

• “Is it serious enough?”
• Going to A&E unnecessarily
• Long waiting times

👉 Please remember:

Your child’s health and your safety always come first

⚠️ When A&E May Not Be Needed

If your situation is not urgent:

• Call NHS 111
• Contact your GP
• Visit a pharmacist

👉 This helps ensure A&E is available for the most urgent cases

❤️ How Basch Helps Can Support You

We understand that hospital visits can feel overwhelming.

We can:

• Offer emotional support after difficult experiences
• Help you understand what happened
• Signpost you to follow‑up services
• Support you as part of your wider journey

👉 You are not alone in navigating healthcare