When you contact NHS 111:

✅ Step 1 – Initial Questions

• A trained advisor will ask about symptoms
• Questions help assess urgency

✅ Step 2 – Clinical Assessment (if needed)

• You may speak to a nurse, paramedic, or clinician

✅ Step 3 – Advice & Next Steps

You will be guided on what to do next

👉 The process is designed to be:

• Calm
• Clear
• Reassuring

✅ Possible Outcomes

After calling NHS 111, you may be:

• ✅ Given advice on how to manage symptoms at home
• ✅ Referred to a GP or out‑of‑hours service
• ✅ Booked an appointment or urgent assessment
• ✅ Directed to a pharmacy
• ✅ Advised to attend A&E if necessary

👉 NHS 111 helps you get the right care, in the right place