When you or your child are unwell, it can sometimes be difficult to know what to do.

• Should you wait?
• Call your GP?
• Go to A&E?
• Or seek advice straight away?

👉 NHS 111 is there to help you make that decision — quickly and safely

At Basch Helps, we want to help families feel confident knowing when and how to seek support.

💛 What Is NHS 111?

NHS 111 is a free, 24/7 service that provides:

• Medical advice and guidance
• Help deciding what care you need
• Access to urgent healthcare services

👉 You can:

• Call 111
• Use the NHS 111 online service

❓ When Should You Call NHS 111?

You should use NHS 111 if:

✅ You need medical help fast, but it’s not an emergency

• You’re unsure what to do about symptoms
• Your GP surgery is closed
• You can’t get a GP appointment

✅ You are worried about:

• Your baby or child’s health
• Pregnancy or post‑birth symptoms
• A condition that feels worse or unusual

✅ You need reassurance or advice

• Something doesn’t feel right
• You are unsure whether to go to A&E

👉 It’s always okay to call if you feel unsure

🚨 When NOT to Call 111

👉 Call 999 or go to A&E if there is a life‑threatening emergency, such as:

• Difficulty breathing
• Chest pain
• Loss of consciousness
• Severe bleeding

👉 NHS 111 is for urgent, but not emergency situations

👶 For Parents & Families

NHS 111 is especially helpful if you are:

• Worried about your baby or child
• Unsure about symptoms during pregnancy
• Concerned after birth

👉 If something doesn’t feel right, it’s always okay to ask

💛 A Reassuring Message

Many parents worry about:

• “Wasting someone’s time”
• Whether their concern is serious enough

👉 You will never be judged for calling 111

It is always better to check

🧠 Why Using 111 Matters

Calling 111 can:

• Help you get support sooner
• Avoid unnecessary trips to A&E
• Provide reassurance during stressful moments
• Direct you to the right local services

❤️ How Basch Helps Can Support You

We understand that health concerns can feel overwhelming — especially for new parents.

We can:

• Offer emotional support
• Help you understand your options
• Signpost you to NHS services
• Support you alongside your healthcare journey

👉 You don’t have to navigate this alone