❤️ How You Can Support Us

At Basch Helps, everything we do is shaped by the families we support.

If you’ve received an AngelBox or support from us, your journey — whether smooth, challenging, or somewhere in between — is incredibly valuable.

👉 You don’t need to be an expert — your lived experience is your expertise

🌱 Why Your Voice Matters

Families are at the heart of everything we do.

By sharing your experience, you can help us:

• Improve how we deliver AngelBox and our wider support
• Understand what families truly need
• Reach parents who may feel unsure about asking for help
• Build a service that reflects real life challenges

👉 Your voice helps us move from supporting families → being shaped by families

💬 Ways You Can Support Us

1. Share Your Experience

Tell us about:

• Your application journey
• How you felt during the assessment process
• The support you received
• What made a difference for you and your baby

👉 This helps other parents feel reassured and more confident to reach out

2. Give Feedback

Your feedback helps improve our service:

• What worked well
• What could have been better
• What would have helped you more

👉 Honest feedback helps us grow and support families better

3. Suggest Improvements

You can help shape future AngelBoxes and support:

• Suggest baby essentials or equipment
• Share ideas based on your experience
• Highlight gaps or unmet needs

👉 Many of the items we now provide have come directly from parent suggestions

4. Support Other Parents

Your story can:

• Reassure a parent who feels unsure or anxious
• Reduce stigma around asking for help
• Encourage someone to take that first step

👉 Sometimes hearing from another parent makes all the difference

5. Be Part of Our Community

You may choose to:

• Share your story publicly (if comfortable)
• Take part in future feedback groups
• Help shape services through lived experience insights

👉 This helps us build a stronger, more connected support network across London

💛 A Service Built on Trust and Understanding

We understand that your experience may have been:

• Emotional
• Personal
• Challenging at times

👉 You are always in control of what you choose to share

• You can share anonymously
• There is no pressure to share
• All feedback is treated with care and respect

❤️ A Final Note

If AngelBox or our support helped you at a difficult time:

👉 Your voice now has the power to help another family through theirs