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AngelBox Portal
AngelBox Portal for parents wishing to apply directly
Welcome Parents
This is our AngelBox Portal. Your first step to receiving a completely bespoke emergency relief package for your child or children or to get your up and ready for the arrival of your newborn baby.
Our AngelBox contains over 65 brand new items with the addition of baby equipment and with a catalogue of over 150 baby items and growing you can trust us to support your newborn through the toughest times.
At Basch Helps CIC, we encourage those eligible to apply in full confidence using our online application form. Once your initial application has been successfully submitted a compassionate professionally trained assessor will assess your information, and be with you every step of the way, until your AngelBox is hand delivered to your doorstep.
The AngelBox community service is only available to parents that live in London.
Parent Eligibility Criteria Guide
This is our current eligibility criteria for parents of newborns (0-18mths) to qualify for our AngelBox emergency relief package or any additional support a family might need once we have met them.
Please take the time to read through the criterias set for each family grouping, if you have any doubts or questions please call us on 0204 551 8540 – Option 1.
Yet to be born
All parents who’s expected due date falls within 1 calendar month are eligible for an AngelBox which will be delivered within 72 hours of referral.
Levels of priority: Priority will be given based on the expected due date. If a parents expected due date falls later than 1 calendar month their application will be given a lower priority and will be called upto 14 days before there due to give birth.
- Expected Due Date must be within 1 calendar month
- Parent must meet the eligibility criteria
- Baby must be born in London
Newborns 0-12 Months
All newborn’s aged 0 to 12 months are eligible to receive an AngelBox emergency relief package.
Levels of priority: Priority will be given based on the age of the baby and the parents home and financial circumstances. Babies born prematurely or those who have a medical condition will automatically be given a higher priority.
- Baby must be aged 0 to 12 months
- Babies born premature or have a medical condition will be prioritised
- Twins & triplets will be given their own individual AngelBox
- Parent must meet the eligibility criteria
Toddlers (12-24 months)
Toddlers aged 12 to 24 months are eligible for their own AngelBox.
Levels of priority: Priority will be given in accordance to the age of the newborn and family circumstances. A higher priority will be given automatically to toddler’s that have a medical condition.
- Toddlers with medical conditions will receive the highest priority
- A toddler must be no older than 24 months
- Parent must meet the eligibility criteria
Single Parents
- Priority given to parents with physical or mental health conditions
- Priority given to parents undergoing a drug rehabilitation programme
- Asylum Seeker
- Recently out of prison
- Fleeing domestic abuse or violence
- Recently made homeless
- Living with friend or family
Financial Circumstances
- Receipt of an eligible state benefit
- Benefits recently capped/sanctioned
- Or earning below £16,000 per annum
- No Recourse to Public Funds
Exclusions
- Cannot be an active company director
- Cannot be a Student Visa holder
- Has misdeclared their marital status
Low-Income Family
- Priority given to parents with physical or mental health conditions
- Asylum Seeker
- Recently made redundant
- Recently made homeless
Financial Circumstances
- Both parents must be in receipt of an eligible state benefit
- Benefits recently capped/sanctioned
- Total household income below £16,000 per annum
- No Recourse to Public Funds
Exclusions
- No parent can be an active company director
- Parents cannot be holders of a Student Visa
- Where one parent is holding a valid spouse visa
- Parents on working tax credit
- Parents still receiving only income support
AngelBox Quick Guide
Here’s a quick guide of everything thats on offer in accordance to the age group of the newborn or toddler.
0-6 months AngelBox
We offer a simple 0-6 months AngelBox package for all babies yet to be born which includes brand new essentials & equipment.
Equipment Available
6-12 Months Package
Newborns aged 6 to 12 months have slightly more essentials & equipment on offer including food items and accessories.
Equipment Available
Growing Up Package
Our growing up package for Toddlers aged between 12 to 24 months currently has a limited offering of only essentials.
Equipment Available
AngelBox Application Form
Frequently Asked Questions
Can I apply
To apply for an AngelBox, you must be an individual or family that lives in London and are facing financial hardship and must be either heavily pregnant or have a newborn or toddler no older than 18 months of age.
I have more than one baby
Simply apply for the youngest of your children and mention in the additional information section that you have more than one child and their age.
Our assessors will take care of the rest.
Twins and Triplets will receive identical items in their own individual AngelBox.
Is the application form complicated
Not at all. It’s a simple 3 part application form which helps us identify you and your circumstances, information about your baby and to get a basic understanding of the needs and how we can support you in the long-run.
What happens after i've submitted my application
You will receive an email confirmation of your application and will receive regular updates about the progress of your AngelBox request.
What does the telephone assessment involve
Our telephone assessment isn’t a scary prospect. Its mainly an ice-breaker where we double check various elements of your application form, make sure nothing has changed since your original submission and most importantly check on the welfare of you and your baby.
The second part of the assessment is everyones favourite, it’s practically a virtual shopping experience in which your assessor will go through everything under our baby arsenal and you’ll have the freedom to select whatever you like.
Why have I been asked for evidence
If you have applied directly through baschhelps.org, as part of the application process you will need to provide documents:
We ask for ID (Passport, Drivers License or ID card) to identify you and check if the details on the form match and the AngelBox applications is genuine.
Further to this providing evidence of your financial hardship is a mandatory requirement for all direct applicants which can include:
- Bank Statements
- Screenshots of your benefit entitlement
- Wage Slips
You will also need to provide either a hospital letter, MAT B1 or birth certificate for your newborn.
Your assessor will email you what is required once your telephone assessment has been completed and normally you have a 7 day window to correspond with the necessary attachments.
For applicants that have been referred to Basch Helps CIC from a professionally recognised entity such as your GP, maternity ward, social worker or the local council.
You may still have to provide additional evidence if required to be successful for an AngelBox emergency relief delivery.
Evidence Guidance:
Photo ID: If your applying as an individual, you can provide a copy of your passport, driving license, official identity card or your immigration card. If your applying as a married couple, please provide Photo ID of your partner.
For EU/EEA Nationals & Refugees: You will need to provide additional immigration or residency documentation that proves you have the right to live and work in the UK. Letters from the Home Office or Immigration Tribunal must be dated within the last 3 months.
Benefits documentation: For applicants that are not working, you will need to provide documentation that proves you’re in receipt of state benefits, our community enterprise will only accept letters which state your full name, an address that matches your application address and has to clearly show the period in which you qualify for benefits and when there due to expire or be reviewed.
Employment documentation: If your working, provide either a copy of your P60 or 3 of your most recent wage slips. We will not accept cover letters from your employer as proof of your rate of pay.
Bank statements: We will need 3 full months of bank statements for all your bank accounts. Credit or store card statements will not be accepted.
If we suspect your documents have been forged, we will reject your application and notify the relevant authorities.
What baby essentials are on offer
Our AngelBox offering is constantly being updated and refreshed. Therefore it is advisable to check our AngelBox page for the latest baby stock or updates but rest assured once you submit an application our assessors as part of your telephone assessment will go through all the customisations and options available for your newborn.
Why do I have to choose everything
Our motto is Your Baby, Your Choice, Your AngelBox. As a parent you know what’s best for your baby and therefore we believe you have a right to choose what’s appropriate and functional.
Therefore as part of our telephone assessment. We give you the freedom to pick any items available and in stock which you believe will bring the utmost benefit for your newborn child.
Is everything really brand new
The simple answer is yes. Basch Helps CIC believes in full traceability of the baby items and equipment we offer as part of our AngelBox emergency relief package.
We never accept donated goods or second hand items.
Because your baby deserves the best.
When will my baby get their AngelBox
No AngelBox is built the same. Once your AngelBox assessment is complete, your babies AngelBox specifications are sent to our warehouse for packing. After all the necessary checks the warehouse will update our system that your AngelBox is ready for delivery and your assessor will schedule a delivery based on availability in your area.
Normally all deliveries occur within 72 hours after packing. You’ll automatically receive a notification by email with a designated date and time as well as instructions if any on what to expect on the day.
We also send a WhatsApp message notifying you that your delivery is on it’s way and the delivery team will call you upto 1 hour before delivery to check if your home.
What happens after I receive my AngelBox
Once you receive an AngelBox, you and your children are part of the Basch Helps community. Our team will aim to support your family for as long as possible through a range of wonderful additional services such as our:
Our Befriending Service: When times are extremely tough, we naturally tend to exclude ourselves from the people we know and love. Sometimes the problem or issue is best kept a secret because you feel no one will understand your circumstance or we just want to avoid being blamed.
That’s why all parents are invited to join our excellent 1 to 1 befriending service where our experienced and specially trained volunteers who have experienced similar issues in their lives can support you on a journey of hope and recovery.
Our Freephone Parent Support Line: In May 2022, we launched an 0800 parent support line which is exclusive to parents who do not have access to a telephone or internet. The service is available 24 hours and you’ll always speak to a senior volunteer who will listen non-judgmentally and discuss your concerns and issues in full confidence.
Access to our WhatsApp Service: Our WhatsApp service is available 6 days a week, has many features to keep you updated about our valiant community service and the progress we’re making but most importantly gives parents a chance to speak to one of the team quickly and the best part is it doesn’t have to be about AngelBox, it can be about your newborns progress or about you.
What if I need more baby essentials
Basch Helps CIC does provide top-ups to newborns that are experiencing extreme deprivation or at risk of ill-health or malnutrition.
However this decision falls on the home assessment which is filled by our wonderful volunteers after visiting your home and meeting you in person.
The first step is to call our office on 0204 551 8540 or WhatsApp us with your AngelBox reference and request your top-up.
My AngelBox application has been rejected
There are many reasons why your AngelBox application may have been rejected by Basch Helps CIC.
The most common reason why applications from direct applicants have been rejected is because the supporting evidence requested, a mandatory part of our assessment has not been sent.
Another common reason is the applicant has misdeclared something on their application form which during our screening process we have found not to be true.
All applications which are rejected will be notified by email without the right to appeal the decision.
