Welcome to our Health & Wellbeing Hub your new comprehensive guide on how to access crucial NHS services when you or child is in most need.
Click on the relevant service to get more information
We’re helping the NHS again this summer 2024 and this time it’s to raise awareness about several key diseases, viruses and their prevalence in society and how to avoid them. As well as key information and guidance on several health & wellbeing issues such as mental health, self care and how to even spot symptoms of cancer.
Our health & wellbeing hub is a convenient, easy read all in one page which highlights everything NHS & community.
Our focus throughout the summer will be to promote the importance of early detection through the many ways to get a screening if your concerned about your health and discuss with parents about any barriers, concerns or experiences you have with regards to things like the MMR vaccine, the 6 in 1 baby jab and even how to protect yourself from common illness such as flu all the way to getting immunity from the rising cases of measles and whooping cough.
We’ve partnered with the North West London Integrated Care System to support their outreach to London residents about all the health & clinical services available to you right now and to also gauge your opinion on your recent experience of using a NHS service such as visiting your GP.
We will also place multilingual flyers in all our emergency relief packages which includes simple guides on how to access NHS services 24 hours a day, no matter the health emergency.
These 3 infections spread easily between people and can lead to serious problems including meningitis, blindness and hearing loss.
If you’re pregnant, getting measles can cause premature birth, miscarriage or stillbirth. And getting rubella can cause serious problems for your baby such as damage to their sight and hearing.
2 doses of the MMR vaccine gives you long-term protection.
Getting vaccinated also helps protect people who cannot be vaccinated, such as unborn babies, newborn babies and anyone with a weakened immune system.
Measles is an infection that spreads very easily and can cause serious problems in some people. Having the MMR vaccine is the best way to prevent it.
Measles usually starts with cold-like symptoms, followed by a rash a few days later. Some people may also get small spots in their mouth.
The first symptoms of measles include:
Small white spots may appear inside the cheeks and on the back of the lips a few days later. These spots usually last a few days.
A rash usually appears a few days after the cold-like symptoms.
The rash starts on the face and behind the ears before spreading to the rest of the body. The spots of the measles rash are sometimes raised and join together to form blotchy patches. They’re not usually itchy.
The rash looks brown or red on white skin. It may be harder to see on brown and black skin.
Measles can spread to others easily. Call your GP surgery before you go in. They may suggest talking over the phone.
You can also call 111 or get help from 111 online.
Measles usually starts to get better in about a week.
After seeing a GP, there are things you can do to help ease the symptoms and reduce the risk of spreading the infection.
It can help to:
You or your child has measles and:
Measles can lead to serious problems if it spreads to other parts of the body, such as the lungs or brain.
Problems that can be caused by measles include:
These problems are rare, but some people are more at risk. This includes babies and people with weakened immune systems.
If you get measles when you’re pregnant, it could harm your baby.
It can cause:
It’s important to get medical advice if you’re pregnant and have been in close contact with someone who has measles.
Mumps is a contagious viral infection that used to be common in children before the introduction of the MMR vaccine.
Mumps is most recognisable by the painful swellings in the side of the face under the ears (the parotid glands), giving a person with mumps a distinctive “hamster face” appearance.
Other symptoms of mumps include headaches, joint pain, and a high temperature, which may develop a few days before the swelling of the parotid glands.
The symptoms of mumps usually develop 12 to 25 days after becoming infected with the mumps virus (this delay is known as the incubation period). The average incubation period is around 17 days.
Swelling of the parotid glands is the most common symptom of mumps. The parotid glands are a pair of glands responsible for producing saliva. They’re located in either side of your face, just below your ears.
Both glands are usually affected by the swelling, although sometimes only one gland is affected. The swelling can cause pain, tenderness and difficulty with swallowing.
More general symptoms often develop a few days before the parotid glands swell. These can include:
If you suspect mumps, it’s important to call your GP.
While the infection isn’t usually serious, mumps has similar symptoms to other, more serious infections, such as glandular fever and tonsillitis. It’s always best to visit your GP so they can confirm (or rule out) a diagnosis of mumps.
It’s also important to let your GP know in advance if you’re coming to the surgery so they can take any necessary precautions to avoid the spread of infection.
Treatment for mumps is focused on relieving symptoms until your body’s immune system fights off the infection. There are currently no medicines to treat the mumps virus.
The infection usually passes within a week or two.
In the meantime, the measures below may help.
Rubella (german measles) is a rare illness that causes a spotty rash. It usually gets better in about a week, but it can be serious if you get it when you’re pregnant.
The main symptom of rubella is a spotty rash that starts on the face or behind the ears and spreads to the neck and body.
The rash takes 2 to 3 weeks to appear after getting rubella.
Rubella can also cause:
If you suspect rubella, it’s important to call your GP.
It’s also important to let your GP know in advance if you’re coming to the surgery so they can take any necessary precautions to avoid the spread of infection.
You’re pregnant and either:
Rubella usually gets better in about a week.
After getting advice from a GP, you or your child should:
Rubella is very rare in pregnancy. But if you get it when you’re pregnant, rubella could harm your baby.
It can cause:
The risk is highest if you get rubella early in pregnancy.
There’s not thought to be a risk to your baby if you get rubella after week 20 of your pregnancy.
The MMR vaccine protects against:
These 3 infections spread easily between people and can lead to serious problems including meningitis, blindness and hearing loss.
If you’re pregnant, getting measles can cause premature birth, miscarriage or still birth. And getting rubella can cause serious problems for your baby such as damage to their sight and hearing.
2 doses of the MMR vaccine gives you long-term protection.
Getting vaccinated also helps protect people who cannot be vaccinated, such as unborn babies, newborn babies and anyone with a weakened immune system.
The MMR vaccine is recommended for all babies and young children, but older children and adults can have it if they were not vaccinated when they were younger.
Babies and young children are given 2 doses of the MMR vaccine as part of the NHS vaccination schedule.
They’re given a dose at:
Babies between 6 and 12 months can have an extra dose of the MMR vaccine before this if they need it to protect them if:
The MMR vaccine can be given at any age.
Speak to a GP about getting vaccinated if you did not have it as a child, you only had 1 dose or you’re not sure if you’ve been fully vaccinated.
It’s especially important to make sure you’re vaccinated if:
Your GP surgery should be able to tell you which vaccinations you’ve already had.
There are 2 types of MMR vaccine in the UK. You can check the ingredients in the patient leaflets:
The MMR VaxPro vaccine contains a small amount of gelatine from pigs (porcine gelatine). Speak to the person vaccinating your child if you want your child to have the Priorix MMR vaccine instead.
Your GP surgery will usually contact you about your child’s MMR vaccinations. This will usually be by letter, text message, phone call or email.
Older children who missed being vaccinated when they were younger may also be able to get the MMR vaccine through their school.
If you need the MMR vaccine for your work, you should be able to get it through your employer’s occupational health service.
Better Health – Start for Life. Is a website for trusted NHS advice and guidance to help you have a healthy and happy baby during pregnancy, birth and parenthood.
Your baby’s brain is making a million new connections every second, making the first two years so important for their healthy development.That means building strong connections during this period of your baby’s life lays the groundwork for their future well-being and mental health.
For the latest advice on how best to build your relationship with your baby, you can find support and free resources, including tips and learning materials, at the Start for Life Hub.
If you’re more than 10 weeks pregnant or have a child under 4, you may be entitled to get help to buy healthy food and milk.
If you’re more than 10 weeks pregnant or have a child under 4, you may be entitled to get help to buy healthy food and milk.
If you’re eligible, you’ll be sent a Healthy Start card with money on it that you can use in some UK shops. Your card is reloaded every 4 weeks.
You can use your card to buy:
You can also use your card to collect:
Family Hubs ensure families with children aged 0-19 can access integrated early help to overcome difficulties and build stronger relationships.
This section is about GP services available locally to you, including how to find and register with a local GP and how to book an appointment.
What is a GP? General practitioners (GPs) treat all common medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment.
A GP Practice has a wider team that promotes, prevents and offers treatment. Who care for people with chronic illness and long-term conditions, aiming to keep them well and in their own homes.
This section covers everything about GP services, including how to find and register with a local GP and how to book an appointment.
Anyone in London can register with a GP surgery. It’s free to register.
You do not need proof of address or immigration status, ID or an NHS number.
You might be able to register with a GP surgery that’s not in the area you live. Find out about registering with a GP surgery out of your area
GP surgeries are usually the first contact if you have a health problem. They can treat many conditions and give health advice. They can also refer you to other NHS services.
Find a GP that suits what you need.
Some GP surgeries offer more services than others. You can look up GP surgeries to see what they offer and how they compare.
Because of coronavirus (COVID-19), try to avoid going into a GP surgery to register.
You can:
You can download a GMS1 registration form on GOV.UK if you’re asked to complete one. (External Link)
You do not need proof of ID to register with a GP, but it might help if you have one or more of the following:
If you’re homeless, you can give a temporary address, such as a friend’s address, a day centre or the GP surgery address.
This might be because:
You should be able to book or change an appointment at your GP surgery:
In some GP surgeries, you may also be able to have a consultation online or over the phone. Speak to your GP surgery for more information about online and phone consultations.
Call your GP surgery if you need an urgent appointment. If your GP surgery is closed, a recorded message will tell you who to contact.
Booking, changing and cancelling appointments online
If you are registered with a GP surgery, you can use their online services to book, check or cancel appointments with a GP, nurse, or other healthcare professional.
If you have already signed up to online services, log in to your usual service provider and book one of the available appointments.
To change an appointment online, you will need to cancel the appointment you already have and book a new one.
Information:
Read more about how to start using online services, if you are not signed up to them already.
Find out how pharmacists can help with medicine and medical advice, and find your nearest pharmacy.
As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example they will tell you if you need to see a GP, nurse or other healthcare professional.
All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Finding a pharmacy is simple. Use the free NHS Pharmacy directory by entering your town or post code on their website and a list of the nearest pharmacies will appear with closing times and address.
If you want to buy an over-the-counter medicine, the pharmacist and their team can help you choose.
If you’re prescribed a medicine to treat a long-term condition for the first time, you may be able to get extra help and advice about your medicine from your local pharmacist through a free scheme called the New Medicine Service (NMS).
People often have problems when they start a new medicine. As part of the scheme, the pharmacist will support you over several weeks to use the medicine safely and to best effect.
The New Medicine Service is available at pharmacies to give you extra help and advice if you’re just starting on a new medicine for one of the following conditions:
Pharmacists can answer your questions on prescription and over-the-counter medicines.
Some pharmacies will deliver your prescription medicines to you, but you may need to pay for this service. You can use the Find a pharmacy service and check the treatments and services page of the pharmacy profile to see if they offer this service.
In both cases, you can:
As part of the repeat prescription service, the pharmacist will ask if you’re having any problems or side effects with your medicines and, where appropriate, they can discuss this with you and your GP.
Download the NHS App or open the NHS website up and login to access a range of NHS services online.
The NHS App has been developed by the NHS to help people in England get more information about their health and care – and more control of how they use NHS services.
Available to download on all iOS and Android devices, it allows you to book appointments at your GP surgery, manage repeat prescriptions, view your GP medical records, set organ donation preferences and much more. New functions and services will also be added in the coming months.
You’ll need to provide extra proof of who you are to get full access to your NHS account. Once you have full access, you can:
Find information and support for your mental health.
As many as one in four people will experience some form of mental illness at some point in their lives. Mental health problems range from reactions to normal life events, such as bereavement, relationship breakdowns and depression, to more complex conditions such as schizophrenia.
If you are experiencing an issue with your mental health it is important to know that you are not alone and that there is plenty of support available to help improve your mental well-being.
The first place to get help is your GP. They are best placed to offer you initial advice on how to deal with your symptoms and talk to you about available treatments and support services in your area.
If you are already a service user and you have a mental health crisis during normal office hours (Monday to Friday, 9am to 5pm), your first point of contact should be the person that you usually see (your care coordinator, or named lead professional).
If you, or a friend or relative are experiencing mental health problems for the first time and need emergency treatment or advice during office hours, then you should contact your general practitioner (GP). They will be able to refer you to the most appropriate mental health service in your area.
In an emergency, if your GP surgery is closed, you should call your local Single Point of Access (SPA):
If you live in Brent, Harrow, Hillingdon, Kensington & Chelsea or Westminster call 0800 023 4650
If you live in Ealing, Hammersmith and Fulham or Hounslow call 0800 328 444.
Trained mental health advisors and clinicians are available to provide help and advice in a crisis 24 hours a day, 7 days a week, 365 days a year.
This quiz uses questions that GPs often use to assess whether someone is anxious or depressed. It also includes links to useful information and advice on mental wellbeing.
There are 18 questions altogether. With each one, you’ll need to think about how you’ve been feeling over the past 2 weeks.
You can monitor any ups and downs of your mood by revisiting this self-assessment quiz at any time.
Right now, it has never been more important for each of us to think and talk more about mental health and wellbeing, and to seek support when needed.
There is help and support available for whatever you are going through:
We offer wellbeing and psychological support, if you are feeling low, anxious or depressed from our talking therapies services. You can refer yourself or speak to your GP or another healthcare professional for a referral. For more information visit www.nhstalk2us.org
Across London, there is also a range of practical advice and support available from Every Mind Matters, Good Thinking, and Thrive LDN.
If you feel more comfortable talking to someone you don’t know, you can use one of the following helplines:
Samaritans are here when life is difficult. They won’t judge you or tell you what to do, they’re here to listen so you don’t have to face it alone. Call the free, 24-hour listening service on 116 123 or email jo@samaritans.org.
Shout is the UK’s first 24/7 text messaging service for anyone in crisis. Text Shout at any time to 85258 to start a conversation with a trained volunteer.
CAMHS stands for Child and Adolescent Mental Health Services and treats young people with emotional, behavioural or mental health difficulties.
CAMHS support covers depression, problems with food, self-harm, abuse, violence or anger, bipolar, schizophrenia and anxiety, to name a few.
In North West London CAMHS services are provided by the Central and North West London NHS Foundation Trust and the West London NHS Trust.
If you need mental health help or advice for a child or young person in an emergency and their GP surgery is closed, you should call your local Single Point of Access (SPA):
If you live in Brent, Harrow, Hillingdon, Kensington & Chelsea or Westminster call 0800 023 4650
If you live in Ealing, Hammersmith and Fulham or Hounslow call 0800 328 444 and choose option 2.
Trained mental health advisors and clinicians are available to provide help and advice in a crisis 24 hours a day, 7 days a week, 365 days a year.
Kooth
Kooth is an online mental wellbeing community offering free, safe and anonymous support for younger people aged 11-25, living in Brent, Harrow, Hillingdon, Kensington & Chelsea, Westminster, Ealing, Hammersmith & Fulham and Hounslow.
If you’re feeling sad, anxious, or finding life hard, Kooth is available to support you kooth.com.
Find tips, guides, tools and activities to support and improve mental health.
The NHS has provided advice and recommendations about healthy living, including eating a balanced diet, healthy weight, exercise, quitting smoking and drinking less alcohol.
Keeping warm over the winter months can help to prevent colds, flu and more serious health problems such as heart attacks, strokes, pneumonia and depression.
Heat your home to a temperature that’s comfortable for you. If you can, this should be at least 18°C in the rooms that you regularly use, such as your living room and bedroom. This is particularly important if you have a health condition. It’s best to keep your bedroom windows closed at night.
Check your heating and cooking appliances are safe. Contact a Gas Safe registered engineer to make sure they’re working properly. You can find an engineer from the Gas Safe Register website.
Make sure you’re getting all the help that you’re entitled to. There are grants, benefits and advice available to make your home more energy efficient, improve your heating or help with bills.
Find out more about ways to save energy in your home from GOV.UK, or call the government helpline on 0800 444 202.
You can also find out more from GOV.UK about benefits and financial support if you’re on a low income.
For more information and guidance on how local boroughs and the government can financially support you through these difficult times check out our Cost of Living Hub.
If you’re worried about your health, don’t delay – help us help you get the care you need this winter. Winter conditions can be bad for our health, especially for people aged 65 or older, and people with long-term conditions such as heart or kidney disease, COPD, bronchitis, emphysema, asthma or diabetes.
Being cold can raise the risk of increased blood pressure, heart attacks and strokes.
The cold and damp weather, ice, snow and high winds can all aggravate any existing health problems and make us more vulnerable to respiratory winter illnesses. But there are lots of things you can do to stay well this winter.
Many of us are having to spend more time at home which can make it harder to keep active. It’s important to continue to do what you can to help with your physical and mental health. There’s strong evidence that people who are active have a lower risk of heart disease, stroke, type 2 diabetes, some cancers, depression and dementia. Regular exercise can also reduce the risk of falling and can be beneficial for recovery if you do get ill. Try to reduce the amount of time you spend sitting down during the day.
Break up your time spent being inactive by walking around your home or standing up from your chair during TV advert breaks or when you’re on the phone. There are many activities you could do at home, such as walking up and down stairs, dancing, gardening, housework, or taking part in online fitness classes. It doesn’t matter what you do, as long as it’s something you enjoy and keeps you moving. Don’t do anything that doesn’t feel comfortable and trust your instincts about your own limits. Stop if you are feeling any pain or lightheaded and stay hydrated.
For tips on keeping active go to www.nhs.uk/keepactive or www.ageuk.org.uk
Reasons why you might feel tired and advice about what you can do to prevent tiredness.
Feeling exhausted is so common that it has its own acronym, TATT, which stands for “tired all the time”.
We all feel tired from time to time. The reasons are usually obvious and include:
But tiredness or exhaustion that goes on for a long time is not normal. It can affect your ability to get on and enjoy your life.
Unexplained tiredness is one of the most common reasons for people to see their GP.
If you try these tips and you still can’t sleep, go and see your doctor.
You can talk over any problems that may be interfering with your sleep. Your doctor can check that your sleeplessness is not due to a physical illness, a prescribed medicine, or emotional problems. There is evidence that cognitive behavioural therapy can be helpful if you haven’t been sleeping well for some time.
Information and guidance about eating a healthy, balanced diet.
This means eating a wide variety of foods in the right proportions, and consuming the right amount of food and drink to achieve and maintain a healthy body weight.
This page covers healthy eating advice for the general population.
People with special dietary needs or a medical condition should ask their doctor or a registered dietitian for advice.
If you’re having foods and drinks that are high in fat, salt and sugar, have these less often and in small amounts.
Try to choose a variety of different foods from the 5 main food groups to get a wide range of nutrients.
Most people in the UK eat and drink too many calories, too much saturated fat, sugar and salt, and not enough fruit, vegetables, oily fish or fibre.
The Eatwell Guide does not apply to children under the age of 2 because they have different nutritional needs.
Between the ages of 2 and 5 years, children should gradually move to eating the same foods as the rest of the family in the proportions shown in the Eatwell Guide.
Fruit and vegetables are a good source of vitamins and minerals and fibre, and should make up just over a third of the food you eat each day.
It’s recommended that you eat at least 5 portions of a variety of fruit and vegetables every day. They can be fresh, frozen, canned, dried or juiced.
There’s evidence that people who eat at least 5 portions of fruit and vegetables a day have a lower risk of heart disease, stroke and some cancers.
Eating 5 portions is not as hard as it sounds.
A portion is:
Just 1 apple, banana, pear or similar-sized fruit is 1 portion each.
A slice of pineapple or melon is also 1 portion, and 3 heaped tablespoons of vegetables is another portion.
Adding a tablespoon of dried fruit, such as raisins, to your morning cereal is an easy way to get 1 portion.
You could also swap your mid-morning biscuit for a banana, and add a side salad to your lunch.
In the evening, have a portion of vegetables with dinner and fresh fruit with plain, lower fat yoghurt for dessert to reach your 5 A Day.
Find out more about what counts towards your 5 A Day
Protecting your baby from tobacco smoke is one of the best things you can do to give your child a healthy start in life. It can be difficult to stop smoking, but it’s never too late to quit.
Every cigarette you smoke contains over 4,000 chemicals, so smoking when you are pregnant harms your unborn baby. Cigarettes can restrict the essential oxygen supply to your baby. As a result, their heart must beat harder every time you smoke.
Stopping smoking will help both you and your baby immediately. Harmful gases, such as carbon monoxide, and other damaging chemicals will clear from your body. When you stop smoking:
Information and advice to help you stop smoking.
These services staffed by expert advisers provide a range of proven methods to help you quit.
They’ll give you accurate information and advice, as well as professional support, during the first few months you stop smoking.
How to contact a stop smoking adviser
Your GP, pharmacist or health visitor can refer you, or you can phone your local stop smoking service to make an appointment with an adviser.
They also make it easy and affordable for you to get stop smoking treatments, such as:
NHS 111 can help if you think you need medical help right now.
They can direct you to the best place to get help if you cannot contact your GP during the day, or when your GP is closed (out-of-hours).
NHS 111 is here to make it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health.
The service is available to you 24 hours a day, 7 days a week.
This section covers everything about the 111 service, including how to find and register with a local GP and how to book an appointment.
Clinicians, such as nurses, doctors, pharmacists and paramedics now play an important role in NHS 111. In fact, over 50% of people who call 111 speak to someone in one of these roles.
In many cases NHS 111 clinicians and call advisors can give patients the advice they need without using another service such as their GP or A&E.
If needed, NHS 111 can book patients in to be seen at their local A&E / emergency department or an urgent treatment centre, emergency dental services, pharmacy or another more appropriate local service – as well as send an ambulance should the patient’s condition be serious or life-threatening.
NHS 111 is here to make it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health.
24 hours a day, 7 days a week.
NHS England has produced this video to help people with a learning disability, autism or both, to use the NHS 111 service.
Call 111 to speak to someone if you need to:
Other ways to contact 111 if you have a hearing problem or need help in other languages
If it’s about someone else, it’s better to call when you’re with the person so you can ask them to describe their symptoms.
If you think you need medical help right now, 111 online can tell you what to do next.
What does triage mean? ‘Triage’ means answering a series of questions to check how ill you might be and what help you need.
Triage services do not give you a diagnosis. The more questions you are asked the less serious it’s likely to be.
They use the same triage system (‘algorithm’) as the 111 phone service, called NHS Pathways.
They ask for your location at the start so we can find services close to you that can help.
You don’t need to tell them who you are to use 111 online, but if they refer you to another service they will need some personal details from you.
111 online has about 120 topics to choose from, covering most common symptoms.
We ask questions about symptoms. We cannot give advice about conditions you already know you have.
The system can only triage one symptom at a time. If you have multiple symptoms, it is important to pick the one that is bothering you most.
Based on your answers to triage questions, we tell you what to do next. We rely on the NHS Directory of Services to show you the right place to get care in your area.
Get help for your symptoms online
If you think you need medical help right now, 111 online can tell you what to do next.
It’s simple, user friendly and will advise you on what action to take once you have completed a series of questions about your symptoms similar to if you were experience a face to face triage with a nurse at A & E.
You should call 999 in a life-threatening emergency only. Life-threatening emergencies are different for adults and children.
At some point, most people will either witness or be involved in an accident, or experience a medical or mental health emergency.
Knowing what to do next and who to call can potentially save lives.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
These emergencies can include:
Call 999 immediately if you think you or someone else is having a heart attack or stroke. Every second counts with these conditions.
Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.
Once you’re connected to a call handler, you’ll have to answer a series of questions to establish what’s wrong, such as:
This will allow the operator to determine the most appropriate response as quickly as possible.
Dialling 999 does not necessarily mean an ambulance will be dispatched. The call handler will decide what’s appropriate.
It may be safe enough for you to be seen elsewhere, or you can be given telephone advice by a medically trained clinical adviser.
An ambulance will be sent if it’s a life-threatening emergency.
Wait for a response from the ambulance control room. They might have further questions for you, such as:
The person handling your call will let you know when they have all the information they need.
Urgent treatment centres provide medical help when it’s not a life-threatening emergency. They can diagnose and deal with many of the common problems people go to A&E for.
What is an Urgent Treatment Centre? Urgent treatment centres (UTCs) are GP-led, open at least 12 hours a day, every day, offer appointments that can be booked through 111 or through a GP referral, and are equipped to diagnose and deal with many of the most common ailments people attend A&E for.
Find your nearest Urgent Treatment Centre using this link –
https://www.nhs.uk/Service-Search/other-services/Urgent%20Care/LocationSearch/1824
If you need urgent medical attention, but it’s not a life-threatening situation. UTCs are open at least 12 hours a day, every day.
Conditions that can be treated at an urgent treatment centre include:
A&E (accident and emergency) is for serious injuries and life-threatening emergencies only. It is also known as the emergency department or casualty.
Life-threatening emergencies are different for adults and children.
This comprehensive guide provides information on what the accident & emergency department does, how it responds to different illnesses & injury and where to find your local Accident & Emergency Department.
A&E staff includes emergency medicine doctors, nurses, diagnostic radiographers, reception staff, porters and healthcare assistants. Medical staff are highly trained in all aspects of emergency medicine.
Many hospitals have their own website and may describe the urgent and emergency care services they offer.
If you arrive by ambulance, the ambulance crew will provide the relevant details to reception and hand you over to the clinical staff. If you’re seriously ill, the staff may already know because the ambulance crew will usually alert them.
If you’re not in a life-threatening or serious condition, you’ll be prioritised by the A&E hospital team along with other patients waiting to be seen – arriving by ambulance does not necessarily mean you’ll be seen sooner than if you had walked in to A&E.
If you go to A&E by yourself, you’ll need to register when you arrive. You’ll be asked a few questions such as name and address but also why you’re visiting A&E. If you’ve been to the hospital before, the reception staff will also have access to your health records.
Once you’ve registered, you’ll be asked to wait until you’re called for your assessment.
Some hospitals have a separate children’s A&E department where medical staff are specially trained to deal with children’s health issues. You may be asked to go straight to the children’s area where your child can be registered and assessed
If you need special assistance because of a physical or mental disability then you should let staff know right away. The hospital may be able to call a Learning Disabilities Liaison, a member of their liaison psychiatry team, or provide any other assistance you or your carer may need.
Once you’ve registered you’ll generally be pre-assessed by a nurse or doctor before further actions are taken. This is called triage. The process is carried out on all patients attending A&E. Triage ensures people with the most serious conditions are seen first.
What happens next depends on the results of your assessment. Sometimes further tests need to be arranged before a course of action can be decided.
If your situation is more complicated, you may be seen by an A&E doctor or referred to a specialist unit. For example, this could happen for eye injuries, strokes or emergency gynaecology.
NHS cancer screening programmes can help to diagnose cancer or risk of cancer earlier and improve the likelihood of successful treatment. There are three national cancer screening programmes in England.
NHS cancer screening programmes can help to diagnose cancer or risk of cancer earlier and improve the likelihood of successful treatment. There are three national cancer screening programmes in England.
If you are eligible, please make every effort to have your screening test. Screening tests can detect a problem early, before you have any symptoms. Finding out about a problem early can mean that treatment is more effective.
About 1 in 8 women in the UK are diagnosed with breast cancer during their lifetime. If it’s detected early, treatment is more successful and there’s a good chance of recovery.
Breast screening uses an X-ray test called a mammogram that can spot cancers when they’re too small to see or feel.
Breast screening is offered to women aged 50 to their 71st birthday in England. You’ll first be invited for screening within three years of your 50th birthday
There is also currently a trial to examine the effectiveness of offering some women one extra screen between the ages of 47 and 49, and one between the ages of 71 and 73.
You may be eligible for breast screening before the age of 50 if you have a very high risk of developing breast cancer.
If you are 71 or over, you will stop receiving screening invitations. You can still have screening once you are 71 or over if you want to and can arrange an appointment by contacting your local screening unit.
If you’re worried about breast cancer symptoms, such as a lump or an area of thickened tissue in a breast, or you notice that your breasts look or feel different from what’s normal for you, do not wait to be offered screening. See a GP.
The NHS cervical screening programme in England is offered to people with a cervix aged from 25 to 64. Routine screening is offered every three years up to 49 years of age and every five years from 50 to 64 years of age. Depending on the result of the screen, people may be recalled earlier than these routine intervals.
As part of the NHS Cervical Screening Programme, all samples taken at cervical screening appointments are now being tested for high risk Human Papillomavirus (HPV) in the first instance. This is the virus which causes nearly all cervical cancers. Samples that test positive for HPV will then go on to be further analysed with Liquid Based Cytology to detect cell abnormalities. The new test will identify more people at risk of cervical cancer earlier and could prevent around 600 additional cancers a year.
HPV is a very common virus which effects around 8 in 10 people; it is nothing to be embarrassed about, and in many cases, your immune system will naturally get rid of HPV.
For more information on the cervical screening programme, please visit the NHS cervical screening pages. Alternatively, visit the gov.uk website or Jo’s Cervical Cancer Trust’s website.
Bowel cancer survival is improving and has more than doubled in the last 40 years in the UK. If diagnosed early, more than 90% of bowel cancer cases can be treated successfully.
Screening programmes test to see if people show any early signs of cancer. By detecting bowel cancer at an early stage, treatment has a better chance of working.
As part of the NHS Bowel Cancer Screening Programme, men and women aged 60-74 are sent a home testing kit every two years to collect a small sample of poo to be checked for tiny amounts of blood which could be caused by cancer. In 2019, the home testing kit was changed from the guaiac Faecal Occult Blood Test (gFOBT) to the Faecal Immunochemical Test (FIT) because it is:
As part of the NHS Long Term Plan, there is also a commitment to lower the bowel screening age to 50 and improve the sensitivity of the screening test further. With support from Public Health England and Health Education England, the NHS is working on plans to safely implement these significant changes, which will include needing extra staff to be trained to undertake extra colonoscopies and other investigations.
For more information on the bowel cancer screening test, please visit the nhs.uk bowel cancer screening pages. You can also find information on the signs and symptoms of bowel cancer on the nhs.uk website.
Breast cancer is the most common type of cancer in the UK. Most women diagnosed with breast cancer are over the age of 50, but younger women can also get breast cancer.
For this reason, it’s vital that women check their breasts regularly for any changes and always have any changes examined by a GP.
Breast cancer can have several symptoms, but the first noticeable symptom is usually a lump or area of thickened breast tissue.
Most breast lumps are not cancerous, but it’s always best to have them checked by a doctor.
You should also see a GP if you notice any of these symptoms:
Breast pain is not usually a symptom of breast cancer.
Find out more about the symptoms of breast cancer.
The exact causes of breast cancer are not fully understood. However, there are certain factors known to increase the risk of breast cancer.
These include:
Find out more about the causes of breast cancer.
Mammographic screening, where X-ray images of the breast are taken, is the most commonly available way of finding a change in your breast tissue (lesion) at an early stage.
However, you should be aware that a mammogram might fail to detect some breast cancers.
It might also increase your chances of having extra tests and interventions, including surgery, even if you’re not affected by breast cancer.
Women with a higher-than-average risk of developing breast cancer may be offered screening and genetic testing for the condition.
As the risk of breast cancer increases with age, all women who are 50 to 70 years old are invited for breast cancer screening every 3 years.
Women over the age of 70 are also entitled to screening and can arrange an appointment through their GP or local screening unit.
The NHS is in the process of extending the programme as a trial, offering screening to some women aged 47 to 73.
Find out more about breast cancer screening.
If cancer is detected at an early stage, it can be treated before it spreads to other parts of the body.
Breast cancer is treated using a combination of:
Surgery is usually the first type of treatment you’ll have, followed by chemotherapy or radiotherapy or, in some cases, hormone or targeted treatments.
The type of surgery and the treatment you have afterwards will depend on the type of breast cancer you have. Your doctor should discuss the best treatment plan with you.
In a small proportion of women, breast cancer is discovered after it’s spread to other parts of the body (metastatic breast cancer).
Secondary cancer, also called advanced or metastatic cancer, is not curable, so the aim of treatment is to relieve symptoms.
Find out more about treating breast cancer.
Cervical cancer is a cancer that’s found anywhere in the cervix. The cervix is the opening between the vagina and the womb (uterus). It’s part of the reproductive system and is sometimes called the neck of the womb.
Nearly all cervical cancers are caused by an infection from certain types of human papillomavirus (HPV).
It can often be prevented by attending cervical screening, which aims to find and treat changes to cells before they turn into cancer. Cervical cancer usually grows very slowly. How serious it is depends on how big it is, if it has spread and your general health.
Symptoms of cervical cancer include:
If you have another condition like fibroids or endometriosis, you may get symptoms like these regularly.
You might find you get used to them. But it’s important to be checked by a GP if your symptoms change, get worse, or do not feel normal for you.
Nearly all cervical cancers are caused by an infection with certain high-risk types of human papillomavirus (HPV).
You can get HPV from:
Anyone with a cervix can get cervical cancer. This includes women, trans men, non-binary people, and intersex people with a cervix.
You cannot get cervical cancer if you’ve had surgery to remove your womb and cervix (total hysterectomy).
You might also be more likely to get cervical cancer if:
The GP may ask to examine you.
You can ask for a female doctor when you book your appointment.
You’ll be asked to undress from the waist down, behind a screen. You’ll be given a sheet to put over you.
If you have abnormal cells in your cervix, which could mean you have cervical cancer, you’ll usually be referred for a test to have a closer look at your cervix. This is called a colposcopy.
You’ll be asked to undress from the waist down, behind a screen. You’ll be given a sheet to put over you.
Being told you have cervical cancer can feel overwhelming. You may be feeling anxious about what will happen next.
It can help to bring someone with you to any appointments you have.
A group of specialists will look after you throughout your diagnosis, treatment and beyond.
This will include a clinical nurse specialist, who will be your main point of contact during and after treatment.
Cervical cancer is often treatable.
The treatment you have will depend on:
It will usually include surgery, chemotherapy or radiotherapy. It may also include treatment with targeted medicines to treat the cancer.
The specialist care team looking after you will:
Bowel cancer is cancer found anywhere in the large bowel, which includes the colon and rectum. It’s one of the most common types of cancer in the UK.
Symptoms of bowel cancer may include:
It’s not always known what causes bowel cancer, but it can be caused by genetic changes, lifestyle, and environmental factors.
Having certain health conditions can also make you more likely to get bowel cancer.
You may be more likely to get bowel cancer if:
The doctor will ask you more about your symptoms, general health, medical history, and if anyone in your family has had bowel cancer.
Depending on your symptoms, the doctor may feel your tummy and ask to do a rectal examination. This is where they put a gloved finger inside your bottom to check for any lumps.
You’ll be asked to undress from the waist down for the rectal exam. You can ask for a male or female doctor or nurse.
You can ask for someone else to be in the room with you when the rectal examination happens.
You may also be asked for a poo sample (stool sample) for testing.
If a GP refers you to a specialist because they think you could have bowel cancer, you’ll have tests to check for cancer.
The main test for bowel cancer is a colonoscopy. This is where a thin, flexible, tube with a camera is used to look inside your bowel.
It may be uncomfortable but it should not be painful. You’ll be offered a sedative and painkillers to help make you feel more comfortable.
During the colonoscopy, a small sample of the lining of your bowel may be taken for testing (called a biopsy)
The treatment you’ll have for bowel cancer depends on:
You may be offered a combination of treatments including surgery, chemotherapy, radiotherapy, and targeted medicines.
Your specialist treatment team will:
If you have any questions or worries, you can talk to your specialist team.
Information and guidance about the available vaccinations through the NHS and your local pharmacies or GP.
Flu vaccination is safe and effective. It’s offered every year through the NHS to help protect people at risk of getting seriously ill from flu.
Flu vaccination is important because, while flu is unpleasant for most people, it can be dangerous and even life threatening for some people, particularly those with certain health conditions.
The best time to have your flu vaccine is in the autumn or early winter before flu starts spreading. But you can get your vaccine later.
The flu vaccine is given free on the NHS to adults who:
The children’s nasal spray flu vaccine is safe and effective. It’s offered every year to children to help protect them against flu.
This page is about flu vaccination for children. Find out about flu vaccination for adults.
Flu is caused by the influenza virus. It can be a very unpleasant illness for children. It can also lead to serious problems, such as bronchitis and pneumonia.
Children can catch and spread flu easily. Vaccinating them also protects others who are vulnerable to flu, such as babies and older people.
If your child is aged between 6 months and 2 years and has a long-term health condition that makes them at higher risk from flu, they’ll be offered a flu vaccine injection instead of the nasal spray.
https://www.nhs.uk/conditions/vaccinations/child-flu-vaccine/
Everyone aged 5 (on or before 31 August 2022) and over can get a 1st and 2nd dose of the COVID-19 vaccine.
People aged 16 and over, and some children aged 12 to 15, can also get a booster dose.
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