Privacy Policy

This Notice explains how your Personal & Commercial Data are collected, used, and disclosed by Basch Helps CIC entities as listed in the controllers & contact section (“Basch Helps CIC“, “We“, “Us“). It also tells you how you can access and update your Personal & Commercial Data and make certain choices about how your Personal & Commercial Data are used.

This Notice covers both our online and offline data collection activities, including Personal & Commercial Data that We collect through our various channels such as websites, apps, third party social networks, Customer Services, points of sales and events. Please note that We combine Personal & Commercial Data that We collect via one method (e.g. a Basch Helps CIC website) with Personal & Commercial Data that We collect via another method (e.g. a Basch Helps CIC offline event). As part of this, we combine Personal & Commercial Data that were originally collected by different Basch Helps CIC entities.

If you fail to provide necessary Personal & Commercial Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time.

This Notice applies to Personal & Commercial Data that We collect from or about you, through the methods described below, from the following sources:

Basch Helps CIC websites. Consumer-directed websites operated by or for Basch Helps CIC, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites“).

Basch Helps CIC mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Basch Helps CIC, such as smartphone apps.

E-mail, text and other electronic messages. Electronic communications between you and Basch Helps CIC.

Basch Helps CIC Community Hotline. Calls to our Community hotline.

Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

Points of Sales. Demonstrators present in physical third party stores to assist you with the registering and merchandise orders.

Data from other sources. Third party social networks (e.g. such as Facebook, Google, Instagram and Whatsapp) or market researches

Depending on how you interact with Basch Helps CIC (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number.

Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

Demographic information & interests. Any information that describes your demographic or behavioral characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favorite products, hobbies and interests, and household or lifestyle information.

Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Basch Helps CIC website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking. You have the right to object to the use of such technologies, for further details please see Section 3.

Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

Third party social network information. This refers to any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Basch Helps CIC web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Basch Helps CIC site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Basch Helps CIC, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.

Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

Calls to Customer Services. Communications with a Customer Service Agent will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

The following paragraphs describe the various purposes for which We collect and use your Personal & Commercial Data, and the different types of Personal & Commercial Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

Customer service. We use your Personal & Commercial Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).

Contests, marketing and other promotions. With your consent (where required), We use your Personal & Commercial Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purposes.

Third party social networks: We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.

Legal reasons or merger/acquisition. In the event that Basch Helps CIC or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.

Order fulfillment. We use your Personal & Commercial Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.

Basch Helps CIC shares your Personal & Commercial Data with the following types of third party organisation:

Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, Customer Services, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal & Commercial Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact us).

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal & Commercial Data to third parties for legal reasons or in the context of an acquisition or a merger.

In accordance with applicable laws, We will use your Personal & Commercial Data for as long as necessary to satisfy the purposes for which your Personal & Commercial Data was collected or to comply with applicable legal requirements.

We use a variety of reasonable measures (described below) to keep your Personal & Commercial Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.

People who can access your Personal & Commercial Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal & Commercial Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.

Measures We expect you to take. It is important that you also play a role in keeping your Personal & Commercial Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/app.

Transfer of your Personal Data. The storage as well as the processing of your Personal & Comercial Data as described above require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably United Kingdom. We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Basch Helps CIC entities or ad-hoc in-country partners) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses(by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).

Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal & Commercial Data.

These rights can be exercised by sending Us an e-mail using this link info@baschhelps.org (UK) or writing to us at Basch Helps CIC, Legal Department, 1^st Floor 85 Great Portland Street, London, W1W 7LT, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

Please note that, in certain circumstances, We will not be able to delete your Personal or Commercial Data without also deleting your user account. We may be required to retain some of your Personal or Commercial Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal & Commercial Data to satisfy our business needs.

Where available, our Websites have a dedicated feature through which you can review and edit the Personal & Commercial Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

We hope that We can satisfy queries you may have about the way we process your Personal & Commercial Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.

To ask questions or make comments on these policies and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: via complaints@baschhelps.org (UK) or writing to us at Basch Helps CIC, Legal Department, 1^st Floor 85 Great Portland Street, London, W1W 7LT or telephone our hotline on 0204 551 8540.

We will acknowledge and investigate any complaint about the way We manage Personal or Commercial Data (including a complaint that We have breached your rights under applicable privacy laws).