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AngelBox
AngelBox
Emergency Relief for London's newborns
For the last 4 years our community enterprise has been developing our AngelBox service, a unique new way in delivering vulnerable babies much needed baby essentials and equipment.
With a months supply of nappies and 65 other baby essentials, all brand new and ready to use, our emergency relief package which is delivered on a pan-borough basis is designed to alleviate the health and social implications of childhood poverty.
We keep you informed at every step of the process by being the first community enterprise to have an emergency relief notification system with several accessible ways to contact us.
Our range of baby essentials & equipment are sourced locally and are all made or manufactured by world leading brands another benefit for parents is that where very transparent in what we're able to offer their newborns for maximum benefit.
Your Baby, Your Choice, Your AngelBox
For us, effective emergency relief which benefits a newborn 100% means that a parent should always have the right to choose what’s best for her baby without the fear of being restricted to donated or second hand items.
A community enterprise with a very charitable heart
A London baby should thrive not just survive
An emergency relief package which acts as a bridge to alleviate conditions of distress, deprivation and disadvantage to parents as young as 15, all factors that contribute to social exclusion, self-harm and unfortunately neglecting our main beneficiaries which are the babies.
It doesn't matter where you live in London, our teams have the capabilities to deliver emergency relief to almost any location, no matter how many staircases they have to climb or however long the journey takes, rest assured our top priority is your baby's needs.
What is the AngelBox
No AngelBox is the same
No AngelBox is the same
Taking inspiration from Kela, a Finnish government body which gifts mothers-to-be with a very practical maternity package that’s packed with 65 essential items such as clothes, sheets, toiletries, toys and a mattress.
In 1937, Finland faced increasingly high infant mortality rates and low birth rates and as a result the government enacted a new law which gifts low-income mothers-to-be with a specially crafted box which also substitutes as a safe and comfortable bed whilst filled to the brim with essential items deemed necessary for a babies well-being. The impact of such a generous gift shows Finnish babies are the amongst the healthiest in the world.
Our AngelBox is a comprehensive emergency relief package for newborns with the sole purpose of helping vulnerable lone parents or financially struggling families that reside in the Greater London to either better prepare for a new baby or to support those who have no means to pay for basic baby essentials any longer.
Our innovative community solution guarantees to prevent any harm or health by providing a package of support which keeps them warm, safe and nourished giving parents complete peace of mind & leaving them to focus on maternal health and their mental wellbeing.
Not forgetting that every AngelBox delivered has the potential to save each family anywhere between £260 to £400 in instant savings which our research has shown goes a long way in paying off some debts or to have the opportunity to food shop for once rather than rely on a food bank.
Your Baby, Your Choice, Your AngelBox
Each AngelBox is tailored and individual as per the requirements of your child.
No baby is the same and not every family shares the same circumstances therefore it was only logical to make our AngelBox community service as scalable and adaptable with the help of a management committee and MAMA panelists that understands child poverty because the majority of us have lived it at some stage in our lives.
Therefore we work really hard to ensure that we only offer market leading products which are normally out of reach for families that cannot afford them and this is mainly due in part to our brilliant buying team who scour the market for the best prices which are then tested by real mums before being added to our catalogue of items available for emergency relief.
What this means is that there’s a vast array of choices available so there’s no pressure on our telephone assessors to disappoint or fail a parent, everything is straightforward, precise, friendly and free from any influence to select specific items or make choices on behalf of parents who need a break from a cycle of restrictions.
After All, it’s only the knowledge and experience of the parents interaction with their newborn or toddler to comprehend and understand the true needs of their child and so it’s only logical for parents to be given the opportunity to decide what’s right in a truly transparent way.
As a result this equates to an emergency relief service that gives maximum benefit to our beneficiaries aged 0-18 months and potentially can save the parent a wholesome sum of money.
A sustainable approach to sourcing AngelBox items
Everything we stock is locally sourced, brand new & ready to use
Basch Helps CIC, takes procurement very seriously. We ensure that all funds received from donors, fundraisers and sponsors are directed pragmatically towards a sustainable procurement process that ensures we NEVER need to rely upon the donation of second-hand goods or worry about the quality or durability of baby equipment.
Our very skilled buying team works with our MAMA panelists to identify and benchmark our existing emergency relief baby essentials as well as new possible additions on five principles which are as follows:
- Demand for item based on requests
- Practicality of item or equipment
- Durability of item or equipment
- Feedback from parents
- Eco-Friendly credentials of the manufacturer
Each of the baby essential items available in an AngelBox have been deemed essential for inclusion.
We also do not operate an open tender process in our procurement process, rather we have selected UK suppliers and wholesalers that have a proven track record in retaining high-levels of stock and that operate for at least 12 hours a day.
None of the brands we stock are sponsored or endorsed in anyway, it’s all purchased and traceable back to the manufacturer that made the item, this includes all the milk substitutes & food items available.
We have one simple rule in relation to the quality of the products and food we provide in our AngelBox and that’s, if it isn’t suitable for our very own children, then it’s not suitable for any child…
The Basch Helps CIC purchasing team have to follow a strict buying code of conduct, all our food items are only sourced from brands that have a proven track record, must meet our traceability requirements and must conform and be certified to EU ISO safety standards.
All furnishings and personal care item manufacturers have been tested for their functionality and durability and comply with fire safety regulations and all baby clothing is ethically sourced and made from organic materials where possible.
Our AngelBox and its contents has carefully been designed with a newborn’s safety and comfort as a priority, which simply means there’s no harmful chemicals, no shoddy loose parts, food-grade utensils and feeding equipment, best of all warm smooth clothing and delicious food.
What to expect
Step 1
Apply online
Step 2
Telephone Assessment
Step 3
Send Evidence
Step 4
Delivery Day
Step 5
AngelBox Check
Step 6
Parent Support
Apply online
Apply online for an AngelBox, our form is a simple 3 step application form which allows to get a basic understanding of your personal circumstances & baby needs.
Once your application has been submitted you will automatically receive an email notification thereafter.
All direct applicants are answered within 72 hours of application depending on the priority given by your assigned assessor.
Telephone assessment
Once we receive your application, it is reviewed and assigned to one of our many specially trained assessors who simply verify your personal details and ask any questions or ask for a detailed summary of your financial circumstances.
You’ll then go through our one of our favorite phases in the AngelBox process which is the baby assessment, a methodical simple process which gives you the opportunity and time to go through our range of baby essentials and equipment available to you.
Send Evidence
Once your telephone assessment is complete, you’ll receive an email which details how to send the required documentation and financial hardship evidence required to finalise your assessment.
We need to verify your identity:
- Photo Identity Documentation (Passport, Drivers License, Home Office Card stating your asylum status) Please note we no longer accept birth certificates or EU identity cards as proof of identity.
Baby Documentation for pregnant mothers:
- Recent hospital letter no later than 2 months from your AngelBox application
- MAT B1 which clearly shows your name and the expected due date of your baby
Baby Documentation for newborns 0-18 months:
- We only accept valid birth certificates which clearly show the baby’s registered name and that of his parents
- If you have an international birth certificate, it is advisable to get a referral from either your health visitor or social worker
Proof of financial hardship:
- 3 months bank statements and it must be your primary account and not a secondary digital account
- A screenshot of your benefit entitlement, please note we do not accept some legacy benefits as proof of income
Failure to provide the required evidence within the stated timeframe will mean your application for assistance may be declined without further contact.
Delivery Day
Once the warehouse has packed your AngelBox, it will be delivered not by delivery drivers but wonderful, kind and well trained volunteers.
Normally you will receive an email confirming your scheduled delivery, which is then followed up by a WhatsApp message and then a courtesy call just slightly before the team is due to arrive at your home.
If there is no doorbell, no worries our team will call you on your number from 0204 551 8540 to tell you their at the door.
AngelBox Check & Assembly
It’s mandatory for our delivery teams to open your box of emergency relief in front of you and double check we have provided the right baby essentials and equipment.
Delivering an AngelBox, shouldn’t be a rushed affair. It should be a happy occasion and a chance for us to get things right the first time, therefore all our delivery teams endeavour to sit with you and go through each item you’ve selected before signing off on our system.
It’s also an opportunity for parents who either aren’t familiar on how to use our AngelBox items or can’t assemble our cots, high chairs or other equipment provided to be assembled and give easy instructions on how to use their new items properly.
Parent Support
Once we’ve left, as a parent the relationship doesn’t have to end there! Because as you may have noticed on your delivery day there’s a bit of a sparkle in the community work we do and our attention to detail is unrivalled.
As part of the AngelBox process you’d have already familiarised yourself with our WhatsApp service which is available 6 days a week and runs 18 hours a day and your free to drop us a message anytime whether you need someone to talk too or just need some more baby items to get by.
If you enjoyed the company of your delivery team you can easily contact them again through our complimentary befriending service which aims to support parents struggling from social isolation to have someone to talk to at their time of need.
Lastly our community enterprise knows times are tough and sometimes you have to choose between a mobile phone top up or milk formula and therefore we launched a 24 hour 0800 freephone number for parents to get access to someone when things are extremely difficult.
AngelBox Quick Guide
Here’s a quick guide of everything thats on offer in accordance to the age group of the newborn or toddler.
0-6 months AngelBox
We offer a simple 0-6 months AngelBox package for all babies yet to be born which includes brand new essentials & equipment.
Equipment Available
6-12 Months Package
Newborns aged 6 to 12 months have slightly more essentials & equipment on offer including food items and accessories.
Equipment Available
Growing Up Package
Our growing up package for Toddlers aged between 12 to 24 months currently has a limited offering of only essentials.
Equipment Available
